BedStoryReviews of bedstory.com

I highly recommend bedstory just because of their customer support team. I was having some issues with the mattress i have purchased but the way their customer support team resolved my issue was amazing.

I purchased a king size mattress from these people for our second home which we stay a few nights a week while visiting our kids. We are seniors and have had a horrible painful experience with this company. After just over a year, the bed was starting to collapse all over. We called the number and we told the Google customer was not available? Finally, through Amazon we were able to get a hold of someone via email. We sent pictures as requested and were offered 30% back at which I declined. They came back at 70%, I also declined and was appalled at this tactic. I finally spoke with a manager at Amazon who credited the full amount and helped us order a replacement from a more reputable manufacturer. We have both suffered terrible back pain and have had to wait too long to get this corrected with not very professional results. Stay away from this company, save your time, back and peace of mind!

Still waiting on return label . I didnt order a bed in a box . Been talking to ebay and the store . They send a return label in another scam floor mat. The return label needs to be in PDF file so it can be printed . The mattress still in box today

I would say excellent choice and I was very particular on picking my bed so it took me a while and I narrowed it down to bed story 14-in King and I am very satisfied. Quality is good as well, very clean and well put together. Also very comfortable. Also I was in contact with customer service and they are awesome prompt and professional. Very satisfied especially on the pricing, good quality comfortable bed for the price I would try it out.

Quick reply to concerns. Helpful problem solving. Really good after sales. Amicable solution to problem. All sorted a couple of emails.

When I contacted the support team about some damage during shipping they responded quickly and fairly. Two months later I contacted them to say the mattress was not comfortable and sagged towards my partner so I was left sleeping on a slope. They offered another discount or a refund. I chose the refund and they asked if I could find someone who would want it rather than them arranging a pick up and I was able to do that. Great customer support at Bedstory!

If you're looking for a firm mattress, I suggest this one. It is a very good quality and excellent price. When you have a need, the company that sells it is very helpful in responding.

Wir sind wirklich sehr zufrieden mit unserem Topper, mit dem wir viel besser auf unserem Boxspringbett liegen. Vorher hatten wir einen von einer anderen Firma, der ständig verrutscht ist. Das ist bei diesem nicht der Fall. Auch der Kundenservice hat schnell und freundlich geantwortet,als wir Rückfragen hatten.