BedStoryReviews of bedstory.com

My 2.5 year old queen Bedstory mattress collapsed in the middle. Normal use and never received any 10 year warranty that they claim to have on their mattresses and I had all the receipts,Pictures and video of the collapsed mattress. Their solution was to buy a topper for the bed. The bed had to be thrown out. Do not buy from Bedstory unless you would like to spend 400.00 every couple years. Customer service was difficult to find on their website. I will not buy from this company again.

Very disappointed. Ordered a mattress and hours later received a message that it was out of stock. I will make sure to avoid this seller in the future.

Very good customer service. After sale support !

My experience with Bedstory turned out to be a test of the policies of Bedstory. I ordered a King firm mattress topper, which turned out to be too firm for our needs. I inquired about their return /refund policy, and they offered several solutions. Ultimately, Bedstory upheld their satisfaction guarantee, despite some challenges, resulting in my total satisfaction.

I ordered a BedStory topper that unfortunately turned out to be a bit too firm for me, but the customer service was absolutely outstanding. Emily from the support team handled everything with kindness and professionalism; she replied quickly, understood my situation right away, and offered a very fair solution.

It takes weeks for them to reply and they didn't even resolve my issue, even though they offered me a 30% refund, I didn't hear from them back after several weeks later. Until then, Amazon already helped me out on this and I've got a 100% refund. 0 recommendation! Customer service is completely disappointing. Thanks for nothing.

I had a great experience with BedStorry. I ordered a 4 inch mattress from Amazon. When it arrived and was totally set up it only expanded to 3 inches. BedStory was quick to respond to my concerns. They offered a discount or I could return the mattress. I chose the discount because returning it was too difficult. Bedstory with their response and resolving my problem. I will definitely buy from them again in the future.

We had some questions before we ordered the bed. Customer service was amazing. Friendly and Quick to respond. We ordered the bed. Our first time to order a bed on line. We are 69 and a little concerned. The bed arrived in 2 days and seems well made. It was easy to set up. However the bed was firmer then we expected. So we emailed Customer Service and Emily responded quickly, friendly again a AMAZING experience. We highly recommend this company Bruce