BedStoryReviews of bedstory.com

Happy with the topper, Got a topper to give our mattress some rigidity while also giving it some extra padding . Overall happy, and the support is quick to respond.

Great company to work with, they back up their product 100%.

The customer service that I received was excellent. i will definitely recommend Bedstory to my friends and family.

3.5 Stars- Bought a mattress topper, which was good on its own. I thought it would firm up my already soft mattress that’s a foam/spring hybrid, however it just made it worse. I do think my mattress is just too soft for anything to make it firmer, so I do not fault the topper. I gave 3.5 stars because when trying to email them to set up a return there were about six response emails exchange's when asking for a free return and free pick and they kept responding with keep the topper and we will give you a partial refund. That partial refund number kept going up, so I finally gave up and took the partial refund and kept the topper ( which I have no use for now). The response time was quick, but still no full refund as I originally wanted.

Exceptional after sales undoubtedly. They stand by their product.

I love the Bedstory Extra Firm Mattress Pad. It lays flat and is firm. It holds my body and I do not sink. I needed to call the company for help. They were fabulous! I was telephoned right away and the Service person listened to my problem( I worried the box was too tiny to hold a king size topper) and fixed it. So helplful. She was so nice and polite.

My order arrived very quickly and without issue. Tracking was easy as well

I gave 3 stars only because of the customer service. After offering me discount counts they finally gave me my money back so ill give them 3 stars but as fot the mattress I will give 0 stars. I ordered this 14 inch mattress, after 1 night my body was in so much pain. I am now sleeping on the floor until my new mattress arrives. Customer service and I went round and round with the offering of 20% 40% 50% but finally they gave me 100%. I donated the mattress with their approval because they wanted me to hold it for 2 to 3 weeks which was impossible to do living in a 1 bedroom. The customer isn't bad but the mattress is horrible.