Beautyrest Reviews | Read Customer Reviews of beautyrest.com

Beautyrest Reviews | Read Customer Reviews of beautyrest.com

Beautyrest reviews

247 approved reviews, newest moderated first

Mary Anne M.
May 23, 2026
I bought a king mattress from metro…
I bought a king mattress from metro mattress in geneva ny and they went bankrupt and it was very difficult to get a warranty replacment. Finally did. I’ll let u know how this mattress holds up but I was told my warranty was no longer valid. Not great business practice if the one I originally bought was defective.
Response from BeautyrestMay 26, 2026
Hi there! Thanks for taking the time to review your Beautyrest Mattress. We truly value our customers' feedback. We are sorry to hear that your warranty experience was difficult, but we are glad your mattress finally arrived. We would love to learn more about your experience once you've had more time to try out the mattress. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
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Vicki C.
May 23, 2026
Pillows were too large and too stuffed…
Pillows were too large and too stuffed so that it was like sleeping sitting up. Terrible. I thought they were softer when I ordered them.
Response from BeautyrestMay 26, 2026
Hi there, thank you for taking the time to review your Beautyrest Pillows. Your feedback is valuable to us. We are sorry to hear that our pillows did not meet your sleep needs. If you are still within your 100-Night Sleep Trial, we encourage you to reach out to Beautyrest to begin the return/exchange process. That way, you can work toward getting pillows more suited to your sleep needs, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
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Ari F.
May 23, 2026
Delivery time is atrocious
Delivery time is atrocious - waiting over a month for delivery is crazy. Perhaps don't send out a survey until after your product has been delivered. (which is still 20 days away)
Response from BeautyrestMay 26, 2026
Hi there, thank you for taking the time to review your experience. Your feedback is valuable to us. We are sorry to hear that your experience has not been great. We encourage you to reach out to us directly with your concerns so that we can see what we can do to help you out and avoid this kind of shipping issue in the future. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
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Marcela Z.
May 23, 2026
Cuál es el correo para la devolución
Cuál es el correo para la devolución? Dónde atiendan. Ya he cancelado con una persona y por correo y aún no devuelven el dinero. Tengo el cobro dos veces a mi tarjeta de crédito
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JTC
May 23, 2026
So far everything has been great
So far everything has been great. Absolutely great experience.
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Valued Customer Varouj K.
May 23, 2026
I still don't have my mattress box
The day of the delivery I was told the unit was damaged it has been almost a week now and I still don't have my unit. I was told it would take another 2 to 4 weeks to have another one delivered
Response from BeautyrestMay 27, 2026
Hi there, thanks for taking the time to reach out about your experience. Your feedback is very valuable to us. We are very sorry to hear that you have not received your items yet. We will have our team look into this, and we will reach out with an update as soon as possible. We thank you for your patience. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
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Desiree C.
May 23, 2026
A smooth transaction worry free
A smooth transaction worry free. Customer service was helpful, knowledgeable and professional. The delivery people were courteous and accommodating.
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customer
May 23, 2026
Regretful!
Regretful! There’s zero cooling effect. And Re- comfort, nothing you can’t find in a cheaper mattress. Overpriced!
Response from BeautyrestMay 27, 2026
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. If you are still within your sleep trial period, we encourage you to reach out to Beautyrest to begin the return process. That way, you can work toward getting a mattress more suited to your sleep needs. That should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
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