BeautyrestReviews of beautyrest.com

Our mattress was replaced under warranty, that part of the process was satisfactory. However, the last mile delivery team was scheduled between 3:00-7:00pm with a 30 minute notice of arrival. BUT they were 2 hours LATE in notifying me @ 9:00pm as to their "delayed arrival", and 1 hour LATE in actually arriving as agreed upon on for the "first thing" the following day!!!!

Beautyrest, Why Must the Seams Fail Before a Quality Concern Is Addressed? The quality of our first Beautyrest mattress was exceptional—which made the condition of its replacement all the more disappointing. After a significant weight loss between trying mattresses in the showroom and receiving our delivery, my comfort needs changed. Within two weeks, I realized the mattress was too firm, so we exchanged it for a plush model. Customer service was great throughout that process, and I appreciated the help finding a more comfortable option. Unfortunately, the replacement arrived with a noticeably different level of workmanship: threads unraveling in nearly a dozen places and sloppy seams. I cannot say whether the replacement was actually a lesser-quality mattress, but its visible condition left us feeling that we had taken a significant step backward from the first one. Tufted pillow top was not attached at all to the mattress below it, and floats on the surface. What concerns me most is the response. We were told the account would be noted and to reach out if the seams unraveled further or separated enough for internal components to become visible. That leaves us waiting for an existing problem to become worse before it will be addressed. We are not asking for another comfort exchange. We are asking for the quality and workmanship we saw in our original delivery. A mattress should arrive with secure seams and careful finishing, and customers should feel confident that visible defects will be taken seriously. Beautyrest, I would appreciate a review of this situation and a meaningful resolution. The first mattress showed us the quality you can deliver. We simply want that same confidence in the mattress we now own.

the delivery from RXO was terrible. Cancelled at the last minute, on the first scheduled delivery date. The next available time was six days away after waiting two weeks already. Another day off work, and then they kept changing the delivery times that day as well. Their communications were confusing as well: texts, emails, and phone calls with conflicting information.

Your Warranty is great

Delivery was flawless. However, this is my 5th BeautyRest Black Hybrid purchase, and ar $4800, my most expensive. This version does not feel as Plush as the others by a long shot. Feels far more firm than the others, which were all plush. I should not have upgraded from the base model.

About 10 years ago, we purchased a Beautyrest Black Hybrid Plus at a local mattress store, where we could try it out. Since this model is no longer made, I went on line and found that the current comparable model is the Beautyrest Black Hybrid Series Three. I then researched which stores had it available. We wanted to try a firm and medium mattress, as our old one was a plush, and we knew we needed a more firm mattress. Unfortunately, neither of the two stores that indicated on line that this specific mattress was available in their store had it. I looked at beautyrest.com, and when I entered my zip code to find a store that carried this specific mattress, there was nothing available in their 200 mile range! We really didn't feel confident ordering a mattress without trying it out, but we had no choice if we wanted that specific mattress. We took a chance, noting their 90 day return policy and ordered a firm. We have been sleeping on it now for a week, and it's great, with the right amount of firmness! I would give the mattress 5 Stars, but only 3 for customer service. The delivery was originally scheduled for 7/14, and we were supposed to be contacted by the delivery company RXO, on 7/13 with a delivery window. I waited until 7 PM, and then tried calling RXO. Of course no one was available, so I left my number. I called again first thing in the morning, as I received an email noting that my "return" wasn't processed! I reached a call center in the Philippines, and could barely understand the woman I was talking to! She told me to call the store that I ordered the mattress from, and apologized for the incorrect email stating it was a return and not a delivery. I then called the number for beautyrest.com, and again reached a call center in the Philippines! My guess is that it was the same one for RXO, and these two women were working in the same room. I was told that my mattress was finished and was in Moreno Valley, CA. I was also told that there was a delay with the delivery from Beautyrest to RXO. I rescheduled my delivery appointment to 7/22, but I also noted that if I didn't receive it on that date, I would cancel my order. I was contacted the next day, and notified that my mattress could be delivered on 7/17. The delivery guys were great, so they also deserve 5 Stars! They informed me that the mattress came from Union City, not Moreno Valley. Also, when I checked the status of the mattress later in the day on 7/14, it showed as being in Union City, so the person I spoke to from Beautyrest gave me incorrect information! In summary, three stars to beautyrest.com, for not having mattresses available to try out, and then outsourcing their customer service line to the Philippines, along with the delivery company they used. Language was clearly a barrier.

I tried to read reviews before deciding to purchase directly from Beauty Rest. RXO who apparently has individual companies that deliver for the various companies did not give white glove service. That company rang the doorbell and by the time (2min) we got to the door as they arrived 25 minutes ahead of time without warning they left the mattress on my front porch. I was livid so I immediately reached out asking for them to return to pick up the mattress but no they made us wait 5 days before coming to pick up the mattress. Then what was delivered wasnt what we initially saw at Macys. Not sure if its because they had the mattress standing but there was a lump at one end. I will compliment Beauty Rest for not wasting time to refund the purchase back to my credit card. The experience wasnt a good one but I appreciate BR for acting quickly on their end.

Missed delivery date. Delivery service very in incompetent