BeautyrestReviews of beautyrest.com

This was supposed to be a Plush mattress. The tag says PLUSH. It's not plush - it has a bit of bounce but it's hard and very hurtful. I wake up in the middle of every night with a backache and my legs hurting. I've only had it 2 weeks so maybe it will feel differently after some time has passed. For now, it's just about the worst mattress I have ever slept on.

Horrible customer service. I ordered the mattress directly from beautyrest.com and not happy with the mattress it's not comfortable, sent a replacement mattress and it's worse. Was told to just give the mattress a few months to break in. At this point just want a refund, was told they will not refund or replace mattress because I bought directly from Beautyrest! Now I have to dispute through my credit card for a refund! Will never buy from Beautyrest!! Terrible Customer Service and Quality of Mattress is not good!! DO NOT BUY!

I ordered a Beautyrest World Class Level Three Medium Pillow Top King for $2,299 during Labor Day. After more than a month of trying to resolve two failed deliveries, I ended up with no mattress, two lost days off work, and missed promotional opportunities. Most frustratingly, Beautyrest processed a refund without my consent while I was still trying to negotiate a replacement. The first mattress arrived visibly stained, so I refused delivery. RXO inspected the issue and told me directly in text messages, which I still have, that the warehouse manager had rejected the inspection findings. Beautyrest acknowledged the problem. During that first delivery dispute, customer service told me: “If we had been aware of a mattress condition that did not meet our standards, we would not consider it acceptable for delivery.” I accepted a $330 partial refund and continued trying to complete my purchase. I was even told that Quick Ship could no longer be restored because I had accepted the partial refund. Despite that setback, I remained patient and continued waiting for a proper replacement. Then, on October 1, the replacement delivery turned out to be the exact same mattress I had previously rejected. This was not just a suspicion: Beautyrest acknowledged in writing that the previously rejected mattress had been redelivered by mistake. The affected area was now covered with tape, which was not present in the photos from the first delivery. RXO again told me that the warehouse manager had rejected the inspection findings. The contradiction was infuriating. Beautyrest had explained its own quality standards to me, yet the same rejected mattress was sent to my home a second time. Despite repeated apologies, the company would not provide meaningful assurances that this would not happen again. They would not confirm that a different warehouse would fulfill the order, that the rejected mattress had been removed from circulation, or that the replacement would be inspected before shipment. I was simply expected to trust them again after they had already sent the same unacceptable mattress twice. I kept negotiating because I wanted the mattress I had paid for, not a refund. Beautyrest eventually offered a $660 discount on a new order priced at $2,499, bringing the price down to $1,839. But the same mattress was already available from another retailer for $2,099. The $260 savings offered little reassurance when Beautyrest could not guarantee that the next delivery would be any different. Why should I take another chance on a company that had already failed twice, especially when it refused to provide even basic safeguards against a repeat of the same mistake? The only concrete thing Beautyrest offered was a price of $1,839. There was no meaningful guarantee, no clear accountability, and no reason to believe the next delivery would go any better. When I raised these concerns, Beautyrest did not address them or work with me toward a solution. Instead, the company processed a refund without my consent while I was still trying to negotiate a replacement. Its response included: “You can purchase directly through our retailer.” After more than a month of waiting and trying to resolve problems caused by its own delivery process, this felt dismissive. The message was effectively that if I would not accept its terms and take the same risk again, I should simply buy the mattress somewhere else. In the end, I got my purchase money back and nothing more. I lost two days off work, missed Labor Day deals elsewhere, and lost another quarterly promotional opportunity I could have used for a different purchase. The initial $330 partial refund was part of the overall refund arrangement, not additional compensation for the second failed delivery or my lost time. None of these losses was meaningfully addressed. I have photos, text messages, and written correspondence documenting this experience, even though I cannot attach all of that evidence here. I cannot review the mattress's comfort because I never received an acceptable mattress. I can, however, review how Beautyrest handled the order: repeated delivery failures, assurances contradicted by what happened, apologies without meaningful action, and a refund imposed while I was still trying to negotiate a replacement. I gave Beautyrest every reasonable opportunity to make this right. I was willing to be patient, accept a partial refund, and keep working toward a solution. All I asked for was the mattress I ordered and reasonable assurances that the same mistake would not happen again. Beautyrest failed to provide either. I would not buy directly from them again.

Horrible customer service. I actually never received my mattress. Delivery company after waiting over 25 days from purchase canceled 3 times. I had to cancel my order after a total of 6 phone calls after your response. You are the retailer I ordered the mattress directly from beautyrest.com and I don’t believe it’s a customer problems contact your delivering service that you contract. You are the retailer.

The delivery service that Beautyrest utilizes has been terrible to deal with. My delivery address only had one available day within the next year to make the delivery, which would not work. I suggested a change of address to my parents’ house, there address is in a major city and I assumed there would be more options for a delivery date. It has now been more than three weeks from the time I placed my order and I still cannot get a delivery date scheduled. Extremely frustrating to deal with

WARNING: If you or your partner see the Beautyrest Hybrid (aka Spinebreaker 9000) in your local mattress store, or it is the furniture in a furnished place, run! The “Hybrid” part apparently means it’s like sleeping on a Swiss Army Knife of pain! The worst sleep that you will ever have 10000% guaranteed from the worst sleep-related thing ever conceived since the dawn of time. “It does all the torture for us” - 5 out of 5 stars from the CIA. Practically doubles as a drum machine, because your spinal column will constantly be rattling like a classic Phil Collins breakdown every time you move to try to find any even remotely comfortable angle (which does not exist). The pain that it causes makes you exhausted, but you could sleep for days on it and never wake up feeling good or rested at all! Most likely designed by Skynet AI to immobilize humans for easy subjugation. I’m 30 and my chiropractor says I now have the back of an 80 year old man because of this god forsaken thing! Get your Spinebreaker 9000 today and say goodbye to the possibility of a good night’s sleep and the ability to stand without wincing! “The Spinebreaker 9000, fugg yo sleep!”

White glove service is a joke. They will not take your old mattress.

Truly has been one of the worst experiences of my life. I got a foundation delivered TWO months ago which was defective, got a replacement which was different than the original I had paid for. When i reported it, i got send a third and on the way to my address the delivery driver messed up the foundation and was unable to deliver and when i called customer service to re issue delivery they stated they could not send me another