BeanzReviews of beanz.com

horrible customer service. i signed up for the subscription to redeem the $200 cash back after order x amount of beans. I was using it for 4 months. I am moving so I tried to log into my account to update it and it says i have to verify my email, but it won't send a verification email. I used email support, the person stopped answering me and just cancelled my subscription without telling me. I called and wasted so much time talking to people that offered no support and never responded or emailed or anything. I just needed help accessing my account to update my address and subscription and be able to redeem the $50 I earned. What is so difficult about that?! nothing! its basic technical support. I will definitely never start another subscription and I'm honestly soured on even owning a breville machine.

It's another coffee subscription service. It's not the best and lacks features that could enhance the user experience, one significant improvement would be the ability to queue the coffees I want to try instead of manually changing the selection every month. On the positive side, the customer service is excellent and handled an issue I had exceptionally well. And the deliveries are always on time, I have been using them for over an year now.

Website does not work - cashback subscription doesn't activate. Customer service is slow and poor. Multiple service tickets result in cashback subscription remaining inactive. Don't bother trying to use a Breville cashback, it's a waste of time.

I get the fact that sometimes things go wrong but if there is one thing that infuriates me is when a supplier won't talk to you; relying instead on emails. If I'd known this was how Beanz operates I would never have signed up to them and will soon be going elsewhere for my coffee. After they under-delivered on an order their customer non-service was pathetic which made a relatively minor error a misery to sort out.

Sadly don't think many people will see this review before buying a Sage coffee machine, but if you're intending to offset the cost of the machine by factoring in the £200 cashback in your calculations be very very careful. Like a lot of modern subscription based services they rely on people being disorganised or not bothered to claim their rewards or cancel their subscription. It is very difficult to find any record of your cashback progress on the website. With my initial order for 4 bags, I got a confirmation email showing I was 4/20 towards my first £50 cashback. I didn't like the coffee (personal taste, nothing wrong with it) so I edited my subscription to a different type which I enjoyed and have since bought 30+ bags of. My confirmation emails no longer showed the cashback progress but I assumed they'd just changed the email format. I contacted Beanz to find out how I could claim my first cashback to be told these don't count because I changed my subscription?! They even promote easily changing your subscription at any time as being a benefit. All the purchases have been made under the same account and email address and delivered to the same place but they are refusing to count these towards the cashback scheme. As far as I was concerned as soon as I had validated my Sage machine purchase and started claiming towards the reward, I sholdnt need to action anything else. Even if I had accidentally changed something on my subscription, I would expect a reputable company to validate the purchases I have made. I can only conclude that it is deliberately set up to be confusing to avoid paying out. Very dissatisfied and frustrated because I actually found the service and communication regarding deliveries really good. EDIT - Beanz did correct my account after this exchange so for fairness I've changed from 1* to 3*. It should not have taken a public review to get a resolution. The service otherwise remains excellent. No complaints with bean choice or delivery.

Holy moly their customer service is terrible! One of their roasters sent the wrong coffee grind size. I reached out soon after realizing and it's been well over a month of emails without any resolution. Phone calls have led nowhere. I genuinely like the coffee and the variety, but the customer service is horrendous and makes me want to cancel.

After encountering an issue where I received the same coffee blend two months in a row, I reached out to Beanz's customer service team for assistance. Although initially disappointed by their initial response, I'm pleased to say that the issue has now been resolved. While there were some initial hiccups with communication and fulfillment, I've decided to give Beanz another try. I'm encouraged by their commitment to make things right.

EDIT: my subscription was reactivated shortly after this review was posted. Shame it took a bad review to get decent service but at least we got there! Thought it was great initially and appreciated the cashback scheme... However there is no option to change the flavour profile on your subscription so I cancelled mine and created a new one.. Then realised the cashback promo code was tied to the old subscription, which I can't restart. I have been going back and forth with their support team for weeks now to try and get the original subscription restarted. Each response takes a day or two and it's always a different person and each person has a different opinion. I thought I was getting somewhere when one person said they could restart the subscription, I replied to confirm they should do that, and the next response was from someone different saying something that made absolutely no sense. I don't normally post bad reviews as I like to give companies the benefit of the doubt, but this experience has been so frustrating and infuriating and I still don't have a resolution.