BeanzReviews of beanz.com

I’m extremely disappointed with my experience with Sage Appliances and Beanz.com regarding cashback that I was entitled to receive. The cashback simply disappeared from my account, with no visible history showing that it had previously been there and, importantly, no clear notification or warning that it was approaching its expiry date. I was subsequently told that claims had to be submitted within 24 months of registration and that the claim period had expired. Had I been clearly notified that my cashback was due to expire, I would have taken the necessary action. Instead, the cashback was removed without any apparent warning, leaving me unable to claim something I had been expecting to receive. What made the situation even more frustrating was the customer service experience. I had to make a call to Beanz.com and multiple calls to Sage, being passed between different departments while trying to get a straightforward resolution. This was extremely time-consuming and frustrating. For a company selling premium appliances, I expected a much better level of customer service and transparency. The way this cashback issue has been handled has unfortunately affected my confidence in both Sage and Beanz.com. As a result, I will seriously reconsider whether I continue subscribing to Beanz.com or purchase another Sage machine in the future. I hope Sage and Beanz.com take feedback like this seriously and review how cashback expiry information is communicated to customers. A clear warning and accessible account history would have prevented this situation from becoming so frustrating.

They won't mail to a USPS PO Box even though they use USPS. Why would you rule out potential customers with a pointless rule. I was promised 2 free bags and a discount for a subscription with my $2300 Breville. This is messed up

Mein Anliegen wurde ohne jeglichen Kommentar durch den Support ungelöst geschlossen. Edit 15.07.26: um hier nicht stehen zu lassen, ich hätte versäumt, an der Lösung des Problems beizutragen: es ist korrekt, dass mir eine Nachfrage gesendet wurde. Diese habe ich am 26.06.26 vollständig beantwortet.

Coffee is very good, however customer service is a complete disaster with huge delivery delays. Now I have been without coffee for 10 days and customer service is saying I have to wait for up to additional 8 business days!! It is unclear what happened and why my order was not processed.

Customer service is abysmal! Endless calls and emails and acknowledgment that they were wrong but still fail to honour their suggested goodwill gesture. False promises and lack of communication and follow through. Regardless if the coffee is good or bad il take my business elsewhere.

I bought a Bambino machine October 2023 with an offer of £50 cashback for every 20 purchased up to a maximum of £200 within 2 years of purchase. Initially there was a problem starting the cashback so I assumed (wrongly) the 2 years started from the activation. I have just made my last claim for £50 which has been rejected. My problem is that the online account kept updating with every order towards my cashback so I assumed I was still qualifying. I claimed in good faith but despite 10+ emails I was declined. So if your claiming cashback be aware the cashback status on your account might not be correct.

When buying through beanz beans are not fresh

I’ve taken out a subscription however the first delivery was thrown over the fence and left soaking wet, second delivery sent wrong beans and next delivery they charged me twice and sent 2 orders even though I only ordered one and I’ve been waiting 3 weeks for a refund ! It seems very disorganised and inefficient. The coffee is nice but I wish they’d sort the deliveries and my refund asap