Andrew
Essentially a scam. Don't fall for their dishonest promises.
As many other have said, this site has such poor customer service, it's essentially a scam. Many of their offers and promotions are misleading as the website is specifically designed to make it almost impossible to actually benefit from the rebates. The customer service is very very poor. Very slow and no attempt to help customers. I think part of their business model must involve scamming customers into buying subscriptions in hopes of earning cash back, then designing the subscriptions in such a way that most customers end up earning points at less than half the rate they were promised. The coffee is generally fine, though grinds are inconsistent. For example, the espresso was often ground too fine for most mid-level espresso machines levels. Ultimately, you'd be much better off finding a local roaster and supporting them. This is the first company I've used in a long time where I will actively warn my friends and family to avoid.
Response from BeanzJan 29, 2024
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience. If you do happen to need assistance, just send an email to [email protected], and in the subject line, put TP240129MR-1. We'll be happy to see how we might help from there.