BeanzReviews of beanz.com

Similarly to the other reviews, I’m still waiting for my cashback. It’s been 6 weeks already, and the status of the cash back hasn’t been updated since 24/07. I contacted the customer service and I received a very generic reply saying there are some delays due to high demand. It’s a shame as the coffee was good but unfortunately I’ve no trust in the provider and I’ve cancelled my subscription.

I’ve now been waiting for 5 weeks for my £50 reward and all I ever receive from their customer services individual is a copy & paste email stating that they are working hard to process the reward payments... Absolutely dreadful and with no excuse for such significant delays in processing a £50 bank transfer. My subscription will remain suspended until they fulfil their obligations under their incentive scheme.

Six weeks later and the promised cashback has not arrived. Customer service give a generic email response when contacted. I cannot fathom in this day and age how there can be an unforseen issue that prevents them honouring their commitment to the customer for this long, causing them to lose faith in the service and take their business elsewhere. Time to move to a different provider.

Reading the reviews and we are all still waiting on the cashback. Every time you call it puts you back another 2 weeks. I will be cancelling my subscription.

Really bad support and dodgy practices. Do not get the overpriced beanz, they randomly change your order even when you pick your own beanz when NOT using the barista selection. Make you fight hard for cashback and if you pause or cancel they continue to send. Try talking to support ... Good luck.

Signed up for Beanz coffee, (which is good quality however very expensive) because of the cashback offer. After 20 bags, I submitted my claim and received nothing. I have submitted numerous tickets to them asking for help. Still no cashback 6 weeks later. If you want good quality expensive coffee, then they are OK but will you get your cashback? Who knows?

Tina gave great customer service coming.all the way from the uk she provided great hospitality ...a nice walk through of the menu for protein shakes...some tips of what to see whilst here and had an amazing smile and attitude...cheers for the tips and a great peanut butter milkshake

Avoid at all costs - still waiting for my ticket to be resolved. The only time they do anything is when I post a negative review here. I've bought my 20 bags of beans to get the cashback offer, but because their system screwed up when I had to change from paypal to credit card payments, they couldn't transfer my subscription, despite speaking to somone on the phone who told me it would be easy to do. DO NOT BUY ANYTHING FROM THEM. THE CUSTOMER SERVICE SUCKS.