BeanzReviews of beanz.com

I did not like that the call wait time seemed to be going up rather than down. But I did get a relaticely quick call back on request. It was not explained why my coffee orders had not arrived and although I had an email about an order being precessed in October I have not had one to say the delayed order from August is going to be sent out now. I hope the delays don't relate to a reluctance to process enough oders for me to receive the cash back offer . The email about my very delayed August order has now been received. Fair enough !

The problem was sorted out right away, could not have been better. Many thanks, Ann.

The coffee, delivery, updates and reminders on orders are all great and although it is expensive we felt it was value for money given the £200 cashback available. Now for the negatives, we have both caffeinated and decaffeinated beans delivered which have to be under 2 separate subscriptions. Guess what? We only receive credit for 1 subscription for the cashback - why? It’s meant to be on every bag bought. Secondly, why do we have to fill in a claim form to get the £50 back? Always feels like an extra step to avoid paying. It was the same in the number of codes needed to link your purchase and cashback offer. Lastly, once you apply for cashback there is a delay. I finally received a text on Tuesday to say it was being sent and 3 days later it’s still not here, we can pay or transfer money in seconds so why can’t beanz!

I posted a negative review on August 28th due to the significant delays beyond the advertised 2 weeks to fulfil the payment of cashback. I’m only too pleased to say that following my review the company and their representative Yasmin have owned and addressed the issue and I’m satisfied that they have made amends and redeemed themselves as far as I’m concerned. It’s a shame I had to result to a Trust Pilot review to have the issue resolved as I did provide several opportunities to address before I resorted to this. However all’s well that ends well and I’m only too happy to recommend as we all know it’s only when things go wrong that we really see how good a organisations customer services really are.

Quick and easy access to a good range of coffee with a flexible subscription model. However, as with others major delays with cashback with no customer service support.

Agent was very helpful, and her best to sort out problem

Havent received cashback. Sounds like a fake marketing tactic to get you to order with them. Ive surpassed the 20 bags couple of weeks ago and still nothing. Reached out to them via contact us on their website and still nothing.

The customer services lady went above and beyond , instead of replying in our email chain she called me to explain( much easier ) then followed up with our discussion. Very professional