BeanzReviews of beanz.com

Great range of speciality roaster coffee, and love their barista choice for those who want to explore new coffees.

Love getting fresh coffee delivered to my door without having to think about it ! Lovely fresh coffee and such a wide variety to chose from. New to coffee so still deciding which is my favourite. Love the ease of ordering.

I have had a beanz subscription for the last 7 months and I LOVE it. Gone are the days of me thinking buying a M&S coffee meant I was going to have good coffee. Now my morning coffee routine has gone to a new level. I have been able to change up bean subscription easily. Pause my subscription while Ive been on holiday. And try so many nice new coffees. I have now found that I really like Redemption Roasters and am getting 2 bags every 3 weeks which is working really well for my houses coffee drinking. Would and have recommended this to many friends. If you love coffee, have a coffee machine this is a no brainer.

I am currently using the 'Baristas Choice' function and love getting a different type of coffee every 2 weeks. Very easy to use, very reasonable price and automatically sends me my beans without any input needed from me

All good mainly comfort of order process.

I bought a Sage Barista Pro coffee machine which come with a promotional offer of 6 free coffee bags through Beanz. I received my first 2 bags no problem, the 2nd order was where the issues started. I received an email saying due to errors at their end, there was a delay in getting my order out. After a few more days, the 2nd order still hadn't arrived so I got in touch with Beanz support and was told my order would be sent ASAP and to apologise for the inconvenience I was being given a complimentary bag along with 15% off my next orders. These orders finally arrived, but the complimentary bag didn't. I got in touch and they apologised again and a few days later the complimentary bag arrived. I've now had 4 out of 6 bags from my promo offer and due to get 1 more order of x2 bags. 2 months on, nothing arrived. Got in touch with the support team who are absolutely shambolic. Was told I've had all 3 orders, and even gave me the order numbers. When I pointed out I've had 2 orders and 1 which was a complimentary bag due to their errors and mistakes, they're now refusing to even respond to me. Medhi from the customer support team has been useless. Had they taken the time to actually look at my account, they would see it clearly shows 4 out of 6 orders completed. There is also email trails regarding the complimentary bag that was given to me. The 15% they also claimed they have given me is non existent as they've not provided any code, nor has anything been applied to my account. I will not be using this company ever again and I warn others to be wary before purchasing anything with them.

Terrible service, not worth it. Of the three shipments I’ve had two of them I was sent the wrong coffee. After finally having enough I contacted to cancel subscription and refund as I no longer wanted replacements sent. Three weeks later and several chasing emails still no refund and no response. The customer service is terrible, would advise everyone to steer clear, there are far better coffee subscription services out there

I have a subscription with beanz and this is now the 2nd time the coffee has not arrived. Previously I have been billed twice, which I had to report to PayPal. My latest order has not arrived and I have reported to beanz. I received a response advising me a new order would be placed with another roaster and I was requested to pick another coffee, which I did immediately. I have had no response from beanz whatsoever since and I have chased both by email and via their website. I would not recommend their subscription service to anyone and will be cancelling as soon as I am able to.