BeanzReviews of beanz.com

They addressed my lost shipment immediately and replaced my coffee right away. Very helpful and responsive.

Beanz was very attentive! I had great service with them and am enjoying the beans. Thank you!!

I’m extremely disappointed with my experience with Sage Appliances and Beanz.com regarding cashback that I was entitled to receive. The cashback simply disappeared from my account, with no visible history showing that it had previously been there and, importantly, no clear notification or warning that it was approaching its expiry date. I was subsequently told that claims had to be submitted within 24 months of registration and that the claim period had expired. Had I been clearly notified that my cashback was due to expire, I would have taken the necessary action. Instead, the cashback was removed without any apparent warning, leaving me unable to claim something I had been expecting to receive. What made the situation even more frustrating was the customer service experience. I had to make a call to Beanz.com and multiple calls to Sage, being passed between different departments while trying to get a straightforward resolution. This was extremely time-consuming and frustrating. For a company selling premium appliances, I expected a much better level of customer service and transparency. The way this cashback issue has been handled has unfortunately affected my confidence in both Sage and Beanz.com. As a result, I will seriously reconsider whether I continue subscribing to Beanz.com or purchase another Sage machine in the future. I hope Sage and Beanz.com take feedback like this seriously and review how cashback expiry information is communicated to customers. A clear warning and accessible account history would have prevented this situation from becoming so frustrating.

Hatte gar nicht damit gerechnet, dass alles so schnell und unkompliziert gelöst wird.

Sorted my problem very efficiently and quickly, very satisfied.

I talked to Denise and told her I received my coffee order and that one off the bags had a cut in it and the beans were all over the bottom of the delivery bag. She replaced the bag and I’m a happy customer. Great customer service

Great variety of coffees and prompt service

Whilst the support I received from Customer Services was good, the whole process was a disaster and involved a lot of time on the phone and a number of emails. I ordered a lovely sounding coffee. What I received had completely different tasting notes. After a lengthy phone call, I received a replacement bag of coffee. Unfortunately, the same incorrect bag was sent. I received a full refund (thank you) but then I received multiple emails asking if support was still required. Don't know why further support would be needed, you've just given me a refund..... The staff were always very polite and friendly and they were very good regarding sorting a refund - but the process was painful and I received the same incorrect 1kg bag of coffee twice.