BeanzReviews of beanz.com

Whilst the support I received from Customer Services was good, the whole process was a disaster and involved a lot of time on the phone and a number of emails. I ordered a lovely sounding coffee. What I received had completely different tasting notes. After a lengthy phone call, I received a replacement bag of coffee. Unfortunately, the same incorrect bag was sent. I received a full refund (thank you) but then I received multiple emails asking if support was still required. Don't know why further support would be needed, you've just given me a refund..... The staff were always very polite and friendly and they were very good regarding sorting a refund - but the process was painful and I received the same incorrect 1kg bag of coffee twice.

If you call them, you get Breville's appliance operators and they do not know anything about Beanz. Beanz did not fully read my question. When they asked if I needed anything else, I sent a detailed question. They did not reply, but closed the case.

Customer Service is a painful process. I ordered 4 different bags of espresso ground coffee through Beanz. I at the time didn't have a grinder so on order form selected espresso ground. Three of the roasters sent correctly the fourth sent a bag of whole beans. Obviously without a grinder it does me no good. I put in a service ticket through the proper channel. Got the message someone will reach out within two days. After 4-5 days and not a word I decided to call. I spoke with an agent who said they can't help with coffee that is ground but will send an email to the proper team and they'll reach out shortly. Several more days go by and no word. After a couple of weeks out of frustration, I did a review on Instagram, and someone immediately reached out and resolved. But that's what it took. When everything goes right shipments are really fast, the prices are good and the coffee is fresh. If things go wrong though it can be painful. At least it was for me. I did place another order after the Instagram person resolved and again shipment was fast and coffee was great. It works well as long as you don't have to deal with customer service. At least that was the experience I had.

Been using the subscription for a while now all ok but the last order took 10 working days to even ship so out of coffee for about 2 weeks. Got a holding message saying it was being looked into and will come back to me but no further messages from them until I get an automatic message saying there closing this support case. No compensation or gesture of good will offered but asked me to leave feedback... If no issues service is fine but don't expect much help or support if any issues

I recently signed up for their subscription service after I bought a Breville Bambino. The coffee has been excellent, however unfortunately they are let down by poor service. On the latest order they sent me the wrong grind so I raised a support ticket and heard nothing back from them until I posted a review here (the customer support number did not work due to "system issues"). The very nice support person escalated my issue and ten days later I received ... the wrong grind again. Argh! I'm only two orders into my subscription but I have had no coffee for almost two weeks and these repeated errors give me little confidence Beanz.com can deliver on their promise. Buyer beware!

The holiday period and reduced staffing levels are not my responsibility. As a paying subscriber, I expect deliveries to occur on time. Your business has clear visibility of subscriber demand, and staffing levels should be adjusted accordingly to ensure continuity of service. That is the fundamental purpose of a subscription model. Advising that delays are acceptable due to the holiday period is unacceptable.

Beans canceled my subscription and it was very difficult to reinstate my subscription again that had 12 bags of beans left. I had to contact support multiple times to get the reminder of my subscription

A relatively simple issue - my coffee subscription didn’t arrive - took far too long to resolve . Never really felt valued and all responses felt shallow and impersonal Time between responses was far too long and the onus seemed to be on me nudging the process to get an update Not impressed