Owen L.
Good customer services
Good customer services, prompt reply.

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Owen L.
Good customer services, prompt reply.
Steve W.
They sorted the issue quickly and with no fuss. Great service
Stuart M.
Excellent responsive (accurate) customer service
Steven
Got in touch with them through email about some beans I ordered they replied quickly and sorted it out
Yakelin
Beanz customer service is Amazing. This is the second time I have an issue with an order and they promptly, effectively and efficiently took care of it. I am so happy getting my delicious coffee from them since they know how to take care of their customers:) Thank You!!!
riana A.
They did not respond to my inquiry. I just got an email saying that they are closing my case and hope that I was satisfied. That after I was send beans that made my machine stop grinding and get stuck. I had to trow the beans away, After that, my machine was fine. The beans contained something that the Breville could not grind.
Response from BeanzJan 28, 2026
We're sorry to hear of your experience. We do see that an email was sent to you on 12/30, but have yet to receive a reply. We're sorry to know that the email missed you. We'll send it again shortly. We'll be happy to help you from there. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Hangki C.
Fast response, always over the expectation. Great customer service
Charles
Quick and efficient to resolve my issue and send a replacement !