FW
Great customer support and attention to detail
Quick response to online queries. Polite and friendly. Email had easy language and full details to actions taken. Rectify the issue. Thank you

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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FW
Quick response to online queries. Polite and friendly. Email had easy language and full details to actions taken. Rectify the issue. Thank you
Roz T.
Super happy with response time and resolution of my issue with delivery of my order. Very much appreciated
Annette J.
Quick response. Great communication and desire to resolve any issues that transpire. (have only encountered one in a year of being a customer) Great customer service is a rare find.....and is much appreciated when you feel like you are the only person they are dealing with.
Mary
Worst. Never responded
Response from BeanzFeb 2, 2026
Thank you for your review and feedback. We do show that our specialist reached out to you on January 7 in reply to your inquiry notifying you of the steps we were taking to rectify your request. We'll resend that email to you right away.
Breville C.
Motlalepula was really helpful and sorted out the issue seamlessly!
Liz R.
I received a refund when the coffee was not delivered.
Omar L.
My order was lost in transit. They reordered it and sent me a bag of my choice.
Jules
Not sure why my email is being ignored. Frustrating!!
Response from BeanzJan 30, 2026
Thank you for your feedback. Our records show your case concerned the roast/date code on your bag of beans. After confirming with the roaster that the printed date contained a typographical error, we provided that update and closed the case as resolved. We do not show any unanswered messages on this case.