BeanzReviews of beanz.com

Very responsive and excellent customer service to resolve my issue. I will absolutely continue to use them for my coffee needs.

Effectively respond to queries and resolving them.

Been using the subscription for a while now all ok but the last order took 10 working days to even ship so out of coffee for about 2 weeks. Got a holding message saying it was being looked into and will come back to me but no further messages from them until I get an automatic message saying there closing this support case. No compensation or gesture of good will offered but asked me to leave feedback... If no issues service is fine but don't expect much help or support if any issues

Quick reply, very polite and instant problem resolving

I got 2 free bags of beans through Williams Sonoma. I was asked what flavor notes I liked between three options (fruit, caramel or chocolate). I chose caramel. The bags that were shipped had notes of chocolate and fruit. I emailed Beanz and asked why I was given an option if I wasn’t going to receive what I chose. I received no response. Maybe 2 weeks later I received an email saying they haven’t heard back from me and asking if I needed additional help or if the original problem was still an issue. I responded that no one has even reached out to me regarding my initial question. I just received an email that my case has been closed. Customer service is a complete joke. Whether the beans were free with a purchase or not, this will keep me from purchasing from Beanz in the future, or referring anyone.

Nikeziwe resolved my case very quickly! Thank you

The coffee is consistent and flavorful. They deliver on time and always give me the option to change the order before hand.

Did not respond to my email regarding the expired coffee.