BeanzReviews of beanz.com

Quickly resolved the issue with my order. Highly recommend.

Response time of my concern regarding the extraction to sending me out replacement bags at no cost was excellent.

Good selection, fast delivery, overall great service. Love freshly roasted beans, makes a lot of difference to my cuppa!

I was unlucky with a faulty machine but it was collected and refunded as promised.

Very helpful and kind.

I did not receive an answer to my question and my case was closed. The same question, I received cold brew beans as opposed to espresso. Is there a reason that I received cold brew beans?

Customer Service is a painful process. I ordered 4 different bags of espresso ground coffee through Beanz. I at the time didn't have a grinder so on order form selected espresso ground. Three of the roasters sent correctly the fourth sent a bag of whole beans. Obviously without a grinder it does me no good. I put in a service ticket through the proper channel. Got the message someone will reach out within two days. After 4-5 days and not a word I decided to call. I spoke with an agent who said they can't help with coffee that is ground but will send an email to the proper team and they'll reach out shortly. Several more days go by and no word. After a couple of weeks out of frustration, I did a review on Instagram, and someone immediately reached out and resolved. But that's what it took. When everything goes right shipments are really fast, the prices are good and the coffee is fresh. If things go wrong though it can be painful. At least it was for me. I did place another order after the Instagram person resolved and again shipment was fast and coffee was great. It works well as long as you don't have to deal with customer service. At least that was the experience I had.

Great coffee, great customer service what more can you want.