BeanzReviews of beanz.com

The lack of customer service is truly astonishing. My espresso machine has been malfunctioning for months and a video troubleshooting session concluded the machine is working fine. I am at a loss for words. Guess I will just throw my 2800$ espresso machine in the bin since I cannot get it serviced.

No little extras for the delay and having to buy coffee from a local shop at more expense

Beanz customer support arranged a replacement of an apparently bad batch of subscription coffee without any argument and also agreed to change the blend in case that was the issue. Very happy.

Sehr guter Kundenservice und Qualität der Bohnen. Bin sehr zufrieden.

The team resolved my issues efficiently and made it a super easy process to replace what needed to be replaced.

I would have given a 5 star if the respond time was faster. I received my replacement bags (2) since the oroginal 2 bags were never shipped but once shipped my card was charged again for the replacement coffee. Dont understand why, had to send another email regarding that charge. Waited a whole entire week to get back my refund. Things got taken care of but didn't like how it was handled.

Great customer experience.

I appreciate that beanz made sure my issue was completely addressed, and did so expediently.