Diana A.
They were very understanding about my…
They were very understanding about my original package not arriving or possibly being stolen and sent a new shipment

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Diana A.
They were very understanding about my original package not arriving or possibly being stolen and sent a new shipment
Tom B.
***UPDATE** Pro-active in getting back to me and replacing the incorrect coffee. Keeping the coffee subscription Wrong grind was sent and I couldn't make coffee. I emailed in. After suggestions which I tried eventually one bag was replaced. One wasn't so I ended up paying £18 for one small bag of coffee. Considering my subscription right now
Response from BeanzFeb 25, 2026
Dear Tom, Thank you for your feedback and for bringing this to our attention. We’re sorry to hear about your experience. We appreciate you working through the troubleshooting steps with us, and we regret that the resolution did not feel complete from your perspective. This is certainly not the experience we aim to provide, particularly for our subscription customers. We would like to review this matter again to ensure everything has been handled correctly. Our support team will follow up to assist further. Kind regards, Beanz
Julian D.
Support Anfrage anfangs mit Schwierigkeiten bei der Kommunikation, hat sich dann aber zum Guten gewendet :)
Ansh B.
Beanz use DPD to deliver coffee who can’t even find my address and then refuse to redeliver. Then Beanz make it impossible to contact them with no email address and nobody on the phone. Just buy direct from roasters instead because Beanz customer service is appalling, and I will be cancelling my subscription.
Response from BeanzFeb 25, 2026
Dear Ansh, Thank you for your feedback. We’re sorry to hear about your delivery experience and understand how frustrating this must have been. We would like to gently clarify that we do have a dedicated Support Hub where customers can contact us directly: https://www.beanz.com/uk/en/support/contact-us.html Our records show that you raised a case with us and that our support team responded and provided assistance to resolve the matter. We are always here to help and would be sorry to see you cancel. Our team will follow up to further clarify and assist. Kind regards, Beanz
Customer George F.
We have used beanz for our coffee for a year now and their service is second to none, on the rare occasion that we had a slight problem it was sorted out immediately no questions .. the products and the team are great and I wouldn't hesitate to recommend them ..
Gideon W.
Although I was initially concerned, mine issue has been resolved
Response from BeanzFeb 24, 2026
Thank you for your feedback. To clarify, the referenced case was opened for a shipping-cost question and not a cancelled order or subscription. Please respond to the emails associated with that case and include your order number and/or subscription details so we can investigate further.
Stephen L.
Prompt and helpful service. Great company!
Ben
Very quick response and resolved the issue quickly even though they weren't at fault.