BeanzReviews of beanz.com

Good service, quality product & timely delivery- what more do you want?

Uncomplicated and fast response. Love the Service and the products.

Did not resolve the issue with my defective coffee…

Following my purchase of a Sage coffee machine, I decided to enable the Beanz promotion. My two free bags of coffee came quickly and was a great service. So I was very happy to enable the subscription promotion. I selected two bags every two weeks from the Small Batch Coffee Roasters. I ordered on 09 Feb and got a confirmation email. It then took until 12 Feb to get an email to confirm my order was with the roaster. Then nothing until I chased up on 16 Feb via Beanz support, and coincidentally received the two bags via Royal Mail. I was not aware that it would take a week to get the coffee. Based on my experience with the two free bags, I would have expected the order to have arrived in the same week and maybe even on 11 Feb. I appreciate that working with so many different suppliers is complicated, but customers need to have their expectations managed - especially when we are all very used to next-day and even same-day deliveries now.

Resolved my issue quickly and great customer service.

My inquiry was resolved easily and without question. My coffee was replaced without any problems.

Thank you for listening and solving an issue! Sometimes it’s as easy as that. ; )

Quick response. Been using it for a year now. Didn’t hade many issues, maybe 2 but it was sorted easy