BBQGuys.comReviews of bbqguys.com

Very pleased with bbqguys.com. I ordered a Broil King Regal 500 pellet grill on 1/16/2020. The order showed the grill shipping from the warehouse in 5-7 business days, and I expected another week or so on top of that to get to my house. Well, on 1/21 I received notification that the grill had shipped and the carrier would contact me to setup a delivery time. Process was smooth, much faster than expected (or listed), and the grill was delivered by lift gate truck on 1/23/2020, exactly one week after ordering. It was a 3rd party carrier, but the grill and box were intact with no damage or issues. One and only experience with bbqguys.com so far, but very pleased and zero issues.

I purchased a grill Order N27559221C couple days later there was a free cover included ad. I could have bin a jerk and cancelled the order and reordered to get the free cover, but i figured they would honor the promotion. Boy was wrong guess that's what you get for not being a jerk next time i know.

This is my first review of anything, EVER. And I haven't even bought anything from these people. I am in the market for a kamado joe classic 3 grill. Even with the salty price tag I am looking to buy. Of course google search brings up BBQ guys. I'm shopping around everywhere and the prices are comparable everywhere. Except today I see BBQGuys advertising the grill for $100 off +plus a free gift!! Well at this price range, anything FREE could help sway me. First off, the MSRP of this grill is $1699. BBQGuys advertise it for $1799 but $100 off!! Bringing you right back down to the MSRP. Next, and worse is the "FREE GIFT" They are advertising a "FREE GIFT" comprised of exactly all of the standard equipment that comes with the grill!! every piece FREE! I even chatted with customer service to confirm if that is what the "FREE GIFT" is referring to and it was confirmed. So I take if there wasn't a "FREE GIFT" promotion, you'd be receiving a grill shell and nothing else?? What a joke. Crooked backwards sales tactic fellas. You lost a potential customer and will never recommend anyone buying a spatula from these people

Everything was delivered as planned.

I received everything on time - I will definitely buy from here again.

Ordered a smoker from them on May 14th, and their website stated it would ship in 4-6 weeks or mid to late June. Immediately after ordering, I checked the status to make sure that everything went through fine, and it had changed the anticipated shipping date to mid July. I reached out to support asking if that time frame was correct as the item was a gift and needed before then. Never heard back. I checked the order status on May 23rd, and it then stated that the order wasn't going to ship until July 31st. I sent another request to support asking that the order be cancelled and that I was very dissatisfied. Never heard back. I sent a final notice on May 29th telling them again that I was dissatisfied, and that I was going to dispute the charge with my CC company (because of course they ran my card and took my money the day that I placed the order). Still haven't heard back on any of my attempts to get in touch with them, but thankfully the CC company refunded the charge. I get that we're in challenging times for many businesses, but their customer service is beyond bad and completely unacceptable. They've lost me as a customer forever, and if I were you I'd stay far, far away.

Shipping dates are false, they charge you immediately, miss the shipping date, will not answer the phone, and won't respond to email request, and you are left without the item. No response. Thank God it was only $60 gone to these guys.

Feel bad after reading the negative comments regarding bad customer service. I should have done it before and save a lot of problems!!! Understand that suppliers are impacted by many issues but customers are first!!!