BBQGuys.comReviews of bbqguys.com

I bought smoker and 2 different kinds of pellets. One bag of pellets was missing in my order. I have reached out with 3 emails, multiple chat attempts and phone calls. I have never received an email back, the chat system keeps kicking me out and I can never reach any one on the phone. I would never order anything again with this company which still owes me a beg of pellets from my order.

Don't buy from BBQguys.com. I placed an order with this company on May 3rd. A day later cancelled the order before it shipped because I found a better deal somewhere else. As of June 1st, still NO REFUND. I've had numerous emails with customer service (because they don't ever answer their phone) trying to get a refund. Finally had to open a dispute with my bank so they could take over retrieving my money. Avoid the headache and frustration and buy your BBQ items somewhere else.

I ordered a drop in burner pan and all the accessories to go with it. Shipping was fast, it arrived in a week. However, the drop in pan is out of square and will not fit flat on the fire place surface. I‘ve emailed BBQ Guys multiple times for the past 4 weeks now and haven’t heard a thing from them.

It started off a little rocky but in the end I am pleased with their service. Ms

I am simply trying to return an item. I ordered flavorizor bars for my Weber Genesis grill. They are the wrong size. I told them about it via email and they said they would get back to me. They never have. I've called them several times and NO ONE answers. I'm on hold 30 minutes now! UPDATE!! After 42 minutes, someone answered. They refunded all my money and I didn't even have to ship them back the item!!! I am happy now and even though I had to wait on hold so lon and even though they never andwered my email, they eneded up doing hte right thing!

This companies reviews were stellar for so long. But do not buy anything from them now. Their delivery claim on the website is so incredibly false as these other reviews indicate. So for my order which was a house warming present for our daughter and her husband. Our purchase was a Kamado Joe Classic II grill plus many accessories. The total of the order was over $1500.00. BBGuys charged my card in full at the time of the order. Two weeks after the initial promised shipping date with zero updates from them.. countless chats each promising different ship dates, end of this week, end of next week, etc. Then an update on my order confirmation screen after a promise same day of shipping tomorrow to estimated ship date 08/03/2020... that would be a full 5 months after order although they charged my card in full not pending on order date. We could not get any reply at all to all attempts to cancel the order, email, chat, calls.. so disputed the charge with AMEX... they refunded our money. We ordered from Amazon instead.. the grill itself seems price-controlled at every vendor however, all the accessories we had ordered form BBQ Guys we added to the order from Amazon as well and actually added one item... total cost via Amazon was $1321.46, BBQ guys $1528.96. Runaway and look up their reviews via this site and many others for the past 6 months... crazy bad!

I'm so disappointed with their service. The order said shipment ready in 5-7 days, order status since 3 weeks is preparing shipment - but nothing happens. I get no answer to my emails and calls. I get that their might be some delays because of COVID - in response. However marketing & sales is still working well - really disappointed.

The customer service is terrible. I received a damaged grill from this website. After I contacted them about the issue they said that they would sent an email that I could reply to with pictures of the damage. After several days with no email I called back and finally got the email to reply to. I attached the pictures and send the email back the same day. It has been two weeks and I have not received anything back from them and they will not give me any information on the status of claim. Please save yourself the trouble of working with these people and shop at a different website. After posting the above review BBQ Guys responded to me and agreed to replace the damaged grill. I’m thankful that my damaged grill has been replaced and Stephanie has been easy to work with, but it is sad that it took a negative review to get a response