BBQGuys.comReviews of bbqguys.com

Fast shipping

I placed an order for a barbecue on May 22, 2023 hoping to have it for a family get together on July 4th. When I ordered it it said it would ship in 24-48 hours. It did say that sometimes it may be a little longer for turnaround. 2 weeks later I checked the website and it said that the grill was on back order but it would ship by June 30th. During the last week of June I emailed the company to make sure it was still on track to ship by June 30th. I got a very nice email back from Janet in customer service who apologized that it was late but she was going to “keep an eye out” for my order to make sure there are no further delays. Today is June 30th. The website says the order is processing. I called customer service and she was unable to tell me if they are just waiting to ship, or if they have none in stock. She now said that she will get back to me ASAP with the status. I was of course disappointed since my summer will likely be without a grill (which I easily could have ordered from a different company). But worse is that I just received an email recapping my phone call and the customer service rep now says I’m the email that someone would be in touch with me within. 3-5 business days with an update. Just awful. I couldn’t recommend this company. They have been dishonest with me. If they had told me upfront that it was back ordered or if they had kept accurate status on their website (which would have said that the item was back ordered) I would have gone with a different company. Now, on June 30th it will be impossible to find a company with it in stock.

BBQGuys has a variety of BBQ's, accessories and outdoor living products. They had a griddle for my Everdure grill that I could not find anywhere else for a decent price. The online ordering, payment process (Apple Pay) and communication on shipment status was all easy and clear. I had my new BBQ griddle within a few days. Could not be happier.

Ordered a grill for Father's Day - "in stock, ships in time for Father's Day" according to the website. Got a message it would be delayed a MONTH. Customer service answered my complaint, then ignored emails. I paid full price, and have no grill. Do not recommend.

Their delivery company just dumped the grill off on the sidewalk in front of the house, at the bottom of a big set of stairs, rather than driving it to the driveway, where I could have taken care of it myself. I can't move it by myself, so it's just out there where it could be stolen and causing a hazard. Customer service said, "It's curbside delivery so we're fine with this." To return it, it will just be sitting out there on the sidewalk over night, and I have to pay to return it. I would find any other company to order this from.

I understand during a pandemic, things are crazy. Still, they need to get better at their communication. I ordered an entire outdoor kitchen worth of equipment, including a Blaze grill (which is owned by parent company of BBQgrills.com, btw). It said "leaves our warehouse in 2-3 days". Which is great, we're building our outdoor kitchen soon and I need it. A week later, it said, "Backordered, will be delivered in mid to late August" (which is another 6-8 weeks). Which is interesting, because literally it still said on their website that it's in stock and ready to ship. I go on chat, they offer $200 to "keep the order". I tell them that isn't good enough. So I ordered it on Amazon that day for same price. The next day, Amazon ships it (so too late to cancel). I go onto BBQguys.com to cancel the existing grill order, and lo and behold it's "in stock and ready to ship" according to the customer service person. So yesterday, it was 6-8 weeks, and today it's ready to go out? After I've already purchased it elsewhere. Poorly organized.

Ordered for Father's Day. Few days before get email it's backordered. Then follow up email said it would be shipped next day, but not make it by Father's Day. Still waiting 3 days later for it to ship. Replied to supply dept for update, no response. Called today to cancel and they told me still backordered. What a circus. Will never order from them again!! One and done.

On my doorstep in less than 48 hrs. Fastest delivery I’ve ever seen No issues, brand new in factory sealed box Great grill in limited color way Bbq guys is legit, professional business