BBQGuys.comReviews of bbqguys.com

I am sooo disappointed. I placed my online order almost a month ago. I still do not have it. Before I placed my order, I called to make sure that the products were in the warehouse and ready to ship immediately. A month later I am still waiting for my $3,000 order! I just contacted BBQ customer service, so we will see if they get back to me. The local shipping company says they have my boxes and they are too busy to look for them. They will not let me come pick them up because they are still in a container at their warehouse. I had a general contractor scheduled to start building my outdoor kitchen and now I have to reschedule him. I am so frustrated and disappointed. I would not order from BBQ Guys because the shipping is horrible.

I was very surprised when we received our table. That the table came to us on a large wooden crate. Not sure what we were expected to do with the crate. Now after assembling the table, I have to find a way to dispose of this wooden crate. I wish we were informed that we would be receiving the table in a wooden crate.

Great price, quick shipping, excellent communication

Horrible customer service and a complete setup!!! We ordered a grill and they knew it wouldn’t ship on time so they sent the in-ground post right away. We didn’t order the in-ground post so after many attempts to return the post we decided to just get a refund. Well they shipped the grill anyway and didn’t respond to emails for two weeks. It’s a scam and they play a game with you by shipping partial orders. Really disappointed and would not recommend them to anyone, look elsewhere. Save yourself some headaches.

Easy and efficient ordering process. Fast shipping. Grill and accessories arrived in perfect condition.

BBQ provided prompt, professional, and personal service via chat. The customer service agent knew their products perfectly, and she even sent links to other retailers for an item that I needed that they did not carry. Shipping was fast. The item is excellent. I highly recommend BBQGuys.com.

I ordered and recieved a grill and smoker from them. Received all in good order. Prior to ordering which I wasn't real privy to the ceramic grill thing. Wasn't told prior to ordering that a heat deflector was needed for slow smoking. Read up on it after I ordered and was told after that there was no heat deflector available. Part of it was my fault for not knowing what I needed. But prior to that I had talk to a rep that assured me he was going to get one of these for himself. I received the grill and set it up. The temperature Guage didn't work at all. Called and was told they were giving the information to the person who deals with defective parts. Bottom line i was told that it would take 4 to 7 days for them to review and respond. 1 week later I called again and was told because of the holidays and them being so busy it would take longer. Called again and was told the order for replacement was put in the system to be ordered. Called 2 more times and was told the Guage was not in stock and had been backordered. My thinking was and still is this grill was on sale and had been discontinued and parts were no longer available. I inquired about the heat deflector and was told they hadn't made any of these and didn't know when it would be available. A ceramic grill is no good without a deflector for slow smoking. So in fact I'm sitting here with a grill and smoker I can't use for 1 month. Not cheap either. It was one of their own bbqguys signature grills. Should have known better and ordered a common size and different brand. Could have at least bought assesories for and had replacements parts to be able to do what I want. Not pleased at all with the run around. Do not recommend.

Ordered a BBQ grill for our old charcoal grill. This one fit perfectly, others we bought from other places were too small. So great to have out BBQ grill complete again!