BBQGuys.comReviews of bbqguys.com

Quick Delivery - Product well packed and easy to assemble. I purchased this table for a my client who was looking for a high top table. She absolutely loves it.

I ordered an aluminum patio table 48” round and four chairs. All looked good. Two days later I get an email saying oops shipping is $999.94. Yah right. The ferries carry all the usual couriers and we are considered mainland America. Thank you for your “go-away” price. Noted.

I called customer service to see if my order would get to me by Father’s Day and someone actually answered the phone. The person I spoke with showed genuine interest in helping me and took the time to see which warehouse it would be coming from. He then got back to me and said he couldn’t guarantee it, but would do everything in his power to make it happen. Well, it did arrive on time and was a quality item that our son loved! I will give them all of our barbecue business in the future!

Very poor customer service. Ordered a number of items which were to be delivered June 7. I emailed when they did not arrive. Three weeks later I get an email saying the items will arrive between 3-7 July. Today i received an email and I am told the items are delayed again and they won’t ship until 30 July. They billed my credit card six weeks ago as if the items had shipped. Use your local store. BBQ guys are not worth the hassle. Update: The order arrived 8 weeks late and missing half the parts! I emailed customer service and was told they would get back to me in 7-10 business days. I followed up with phone ‘customer service’. The woman on the phone was very short and rude and said it was the suppliers fault. She would contact them and I should ring back in 72 hours. I asked why I needed to chase them, when they are aware of the issue. She said there was nothing more she could do. Avoid these guys if you have the option. It appears this is a garage operation that does drop shipping, not a competent BBQ supplier. Update 2: We have now been told the replacement steel brackets we ordered or our komado did not include the brackets themselves. You couldn’t make this up…

I purchased a new Napolean Grill from BBQ Guys and the hood thermometer was broken. I called 4 times...no answer...no call back. Terrible Customer Service. BBQ Guys from who I bought the $2000. grill unwilling to help. So very frustrating. David

I wanted a good reasonable priced komodo grill. Not too big & not too small. Ordered the Victory komado grill with the starter package at under $800 from the BBQ guys. It was shipped within 24 hours, arrived at my house rather quickly. Came packaged very well. It was easy to put together. Had all the parts included. It appears to be quality made product. I've used it 3 times so far and it has performed well. The only problem I had was the thermometer stuck. I called them up. A very pleasant lady answered & they sent a new thermometer which I received in a few days. In my opinion the BBQ guys are great & the Vectory komodo grill is great. My son in-law bought a komodo Joe from them also and is happy with that & the BBQ guys.

Out of the 5 very expensive items I purchased, 2 came damaged and one came with missing parts. What a disappointment.

Terrible delivery experience. Had a 20 something minute heads up. Absolutely terrible customer service. First and last time I do business with them.