BBQGuys.comReviews of bbqguys.com

Terrible service ! They sold me a damage ice maker perlick for $6k and now they are not responding and didn’t want to replace it ! Has been 2 month and I don’t have my ice maker ! They stole my money !

In Dec 2022, I bought a Green Mountain Trek grill for our RV. The electronics failed on July 15, 2023 and support from GMG has been terrible. The warranty states I should work through the point of purchase which was BBQ GUYS. WOW! what a terrible experience. The only person who responds is in the Sales area and when I explained I cannot reach anyone in service / support, she transfers me to the same extension that will not pick up or take messages. They will not return emails as well. I have been very patient with this company and would l have liked to have fixed the problem but now, all I want is my money back. Doubtful that will happen. Legal route is only way remaining I guess.

Not specifically a review of BBQ Guys, but they are obviously pushing Weber Smokefire. Other places on web have scathing reviews on a very flawed grill. Their reviews are all rosy. I wrote of a problem I was having and I noticed it didn’t get published. I don’t think they are completely honest.

The website was easy to navigate. Ordering was simple and deliver was smooth and transparent. Delivery was great!

Their return policy is complicated and inefficient. Don't buy gifts from this business if there is even a slight chance that it might need to be returned.

I was able to get everything I needed on sale for a good price. Very fast shipping

This was the third time I've ordered from BBQGuys. Every order has gone smoothly. Fast shipping too! This last time was for our old Traeger, which needed a couple of parts to keep it working. Good prices. And we are smoking again!

Super-fast shipping and excellent communication.