BBQGuys.comReviews of bbqguys.com

Tried to purchase a pellet smoker from BBQ Guys (BBQG). They claimed order was shipped but the tracking number linked to…nothing. Called BBQG customer support numerous times. Polite and courteous and said they would research the issue and follow up with us. Well, after at least THREE different contacts BBQG did NOT follow up. We finally called and cancelled the order after the smoker did not arrive by the alleged delivery window. The entire experience was beyond frustrating. We used BBQG in the past with no problems but never again.

Y'all are the best thing that ever happened to Back-yard BBQ!

FAULTY DESIGN The other day my 3 year old Lion grill, I paid $1,800 for blew up in my face. The glass temperature gauge exploded and cut my entire face up. Thank God I had glasses on or it would have blinded me. I clean my grill every few weeks and I understand flare ups can happen, but in my 30+ years of grilling I’ve never had a grill explode. All the internal elements melted and the grill is no longer usable. I called Lion and all they said was it’s not meant to handle flare ups. They did not ask if I was ok or have any concern for their customers safety. I also called BBQ Guys and they said sorry we can't help you. You must call Lion. Even though I spent over 5K on a grill set up. I’ve also asked several people that have been grilling for years and no one has ever had something like this happen. Do not buy this grill the MFR does not stand behind the product or care about their reputation.

Easy to buy and checkout. Rapid delivery of both the Victory Griddle and the accessories! The Victory Griddle is an amazing flattop grill and extremely high quality and value. We love the coating on the griddle top which makes the griddle very easy to clean and maintain. The cart is very solid and stable.

Easy ordering process and order came quickly considering we are across the country.

I was skeptical if the smoker box would work with my electric grill. I followed the directions, prepared my chicken and started grilling. My chicken halves were totally amazing! The hickory smoked flavor was perfect I am so glad I threw caution to the wind and bought the the smoke box.

Flawless transaction

AWESOME EXPERIENCE FOR SURE GREAT PRICE AND I ORDERED 8/1 AND WAS DELIVERED 8/5 COOKS AWESOME AND EASY SER UP...