Bay Alarm MedicalReviews of bayalarmmedical.com

I have DSL with a modem and no one could tell me how to hook it up. There were NO instructions in my package from you. Some said there were instructions, others said "no." I had to call many times before I got any answers. The things they were saying didn't make sense because I suspect they were poorly trained. I think I finally got help with the technical help people. I thought about sending the package back and not doing business with you. I'm in poor heath and dealing with your company was WAY TOO stressful. However, I still have my brains and figured out eventually. I would never recommend your company to any of my friends.

Today I spoke with Bay Alarm customer service and they resolved all my issues. The man who answered listened carefully and understood the problems I had had and resolved them. The supervisor insisted on talking with me to apologize for all the issues/problems I encountered. She was not only professional but could put herself in my place and understand my frustration with the previous service. She spoke to me as one human to another and not as just a representative of a company. I own a business, talk daily to customers, and know from long experience that listening and proper treatment of customers is the key to success, not just having quality products, and I appreciate how I was treated today by Bay Alarm Medical.

Nothing more to say.

I experienced excellent service on 01/03/2016 when I did my monthly test on my medical alert equipment. Thank you.

Staff were so helpful. I liked how I could deal with one rep. I called back several times with questions and was able to talk to the same rep until I made my final decision. It is very reassuring to know our elderly aunt is just a push of a button away from help if she needs it.

I have only used your system a short time. However, my alarm went off while I was walking in the neighborhood (don't know why), and when I returned home the Sheriff was at a house across the street. Later, the officer came to me. It seems my alarm activated action at 3255 Chamberlain Circle (not my house ); they had broken in through a window screen to enter when no one answered the door. My neighbor was NOT happy when she returned home. The Sheriff went to the number provided by your service.

Simple to install, very Responsive , inconspicuous , I recommend it

We are very happy with our Bay Alarm system. The customer service is excellent and so was the response time from the fire dept when we accidentally set it off. Hopefully we will never need it in an emergency but it gives us a lot of peace of mind.