Bay Alarm MedicalReviews of bayalarmmedical.com

The person I spoke with today, Shane, on 8/16/26 was nice. I am not happy that I needed to phone Bay Alarm Medical again, however. The Bay Alarm Medical alert device was used by my sister. She passed away on 7/28/26; coincidentally, I received an account renewal receipt for her account that same day. I phoned the company on 7/29 and cancelled her account, and I received an email ("Bay Alarm Medical Subscription Cancellation Confirmed") which said that they had received my cancellation submission and that the subscription would "automatically end at the completion of your current service period on 10/27/26." I was not happy that I had just paid for three more months of service for an account that was no longer needed, but other than saying he was sorry for my loss, the representative I had spoken to did not say there was any alternative. Today (8/16) my niece phoned me because both she, and a neighbor who was on the account as a backup contact, phoned me to say that both of them had received calls from Bay Alarm Medical to "test the system." I called the company back and, this time, was told that the account closure would be "expedited," that the account would be closed in (I believe he said) 5 days, and that my account would be credited "if eligible." Why wasn't this done when I called them on July 29, the day after I was charged for the next three months and the day after the person who had used the account had died???

They are very helpful and professional. The only negative is that they hound me to give them a review.

The service and pricing were fine, but I was encouraged to pay for a full year for a slight discount. They told me they would return any unused portion if we didn't need it for a full year. After five months, my mother passed, so I returned the unit, have confirmation of returning it, but they failed to refund any money. After repeated efforts to collect, my phone number is blocked. Such a terrible way to treat a grieving family.

The salesman promises much, but once you subscribe, the company under-delivers. Works great if you never hit the help button. They use outdated electronics that degrade their services, and their operators are overworked and under-supervised. They use direct cellular communication only, when TCP/IP, (where the monitoring hardware can connect to an individual's network) has been available for over 40 years. Their main connection unit is cheaply made with poor speakers that garble communication. Their operators take very long to answer, and when they do they speak very fast even if there is a note right in front of them to speak very slowly so a 92 year old can understand what they are saying. They likely speak fast because they are rated on how fast they dispose of phone calls. In short, there are likely not enough operators to handle the call load. All of this comes down to money.

Continued false alarms with Spectrum phone. We were told the issue was corrected but false alarms continued. Then we were told it was the fall protection, so we paid for a new pendant without fall protection. False alarms continued, and tech support then said problem was with Spectrum with a compatability issue for all their modems and there is no solution...

The people are nice. I like that there is not a contract. I've had the item for less than a month. There are some drawbacks: The device needs to be charged every day-and-a-half to two days. Also, I opted for the pendant because, according to the sales associate, it is water resistant and the available wrist devices are not. The problem is, the lanyard retains water so I can still cannot use the device in the shower unless I want to wear a wet lanyard afterward. Sometimes when I'm sitting quietly reading or doing other close-work, the device, for no reason whatsoever, will announce "fall detected." Additionally, the light flashes intermittently - I had to find an deep opaque dish to set the device in on the nightstand at bedtime else the flashing interrupts sleep.

I am getting one bar or less of wifi signal no matter where I am, at home or away! I saw something in regard to AT & T, but we don't have that service for wifi, we use Spectrum.

Quit sending me meaningless emails!