Bay Alarm MedicalReviews of bayalarmmedical.com

On 8/2/2026, our Oma, a 103-year-old woman fell, pressed her Bay Alarm Medical emergency button repeatedly, and no one came. She remained on the floor for FIVE HOURS. Our family has trusted Bay Alarm Medical for approximately 13 years to protect our 103-year-old Oma. When she fell and couldn't get up, she pressed her emergency necklace multiple times. The base unit reported a “connection error.” No call. No response. No help. Five hours later, my wife returned home and found her. She pressed the button and also received a “connection error.” On a second attempt, it finally connected. We contacted Bay Alarm Medical. They tested and replaced the equipment, but that doesn't answer the most important question: Why did a system intended to summon emergency help fail when it was needed most? I subsequently wrote directly to Bay Alarm Medical’s senior management requesting a formal investigation and explanation. They did not respond. Fortunately, Oma survived those five hours on the floor. Another elderly person might not be so fortunate. Oma pressed the button. Multiple times. No one came. For five hours. After 13 years as customers, we deserve an explanation — and so does every family relying on a medical alert system to protect someone they love.

Unit stopped working after less than a year. Customer service and tech support not helpful. Only solution was to buy another unit. They also initiated alerts that no tests have been performed even though they know the unit is not functional. They also billed another month for a non-working unit. If you read the fine print there isn’t a warranty unless you pay a monthly fee for it and it only covers the device replacement once. It is. It part of the unlimited base unit warranty. We’ve canceled and will be going with another service. Not impressed.

I had a medical energency and the equipment failed. I spoke with Bay Alarm the following day and was assured someone would be in touch with me re the technical issue. Noone followed up. I had to initiate a call with customer service which was a complete waste of time. I was on the phone for approximately 30 minutes and the issue was not resolved. I had tested the equipment numerous times over the previous months and it worked perfectly. I rarely write negative reviews but Bay Alarm's failure to follow up after they promised to do so, left me with no choice.

I would not recommend this company to my worst enemy. They advertise guest tracking. It doesn't exist. Apparently you have to activate the help button and fall alert device separately. This should be included in the instructions. Its not. I have his device ID abd called Tech Support to have it activated. She talked over me the whole time. Several hours later is says "not activated". I sent an email to customer support. He also tells me the device is activated. The app still says its not. IF you want support and accurate information, you wont get it here.

I have a faulty device. I haven’t had it a season. Father has moved in with medical emergency. We have no bathroom downstairs and he has no access to a sink because of the level of his handicap mess and they’re saying it has water damage and that’s why they won’t replace it. That’s just unacceptable.its a convenient loophole to never meet their warranty. I can send pictures of my house. It’s complete and utter bullshit. They will not replace this device and we were customers for many many years. I will go to another company moving forward.

I have been trying to order this product for over a week. After unsuccessfully trying to order online (including using the ChatBot to try to place the order), I called 3 times. Finally, on August 31, I was able to talk to a person (Liberty) and place the order. At this point I had to pay an extra $40 for expedited shipping. The representative told me the I would receive the product on Tuesday or Wednesday. I am receiving notifications from UPS that the package won't arrive until tomorrow. While this is concerning (I am leaving town and I would feel better if my loved one had the device), I am dealing with the shipping delays. However, I spoke with Ash today (9-2-26) to ask for a refund of the expedited shipping charge since the product will not arrive when stated it would. My refund was denied. So, I haven't even received this product yet but it is already causing many headaches!

We purchased a SOS micro with wrist band. It will ONLY work outside! There is no service inside our home. No service in the den, kitchen, or bathrooms! We are within a 1/2 mile the city limits, that shouldn’t be an issue. The only alternative we were offered is to ADD a second device to our plan for use inside the house and the SOS micro for outside. This device should be usable both places not just GPS outside. I chose this company for the device that would work all the time. No longer affordable if we have to pay for two services. AND I had to pay return shipping for a device that did NOT work. I understand if someone changes their mind, doesn't like the look etc. but the device DID NOT WORK and I was still denied a shipping label.

When leaving a voicemail it would be greatly appreciated if you would say who you are and why you're calling both my mother and myself only received a voicemail that stated " press one to accept Press Two For assistance" it left me not knowing what was going on or who was calling or what I needed assistance with if you as a company know that the batteries are low they should just be replaced