Bay Alarm MedicalReviews of bayalarmmedical.com

I was double billed in July. My sister passed away in August. I returned the equipment and received a cancellation notice, but my credit card account was charged again. I've called (three times). I hope it is resolved now.

I am a fairly new customer, and so far I haven't fallen so I have not needed your services. However, when I called to find out how to do the monthly check to see if my unit was working properly, the woman explained the procedure very carefully and checked to make sure I had been successful, and I was very impressed. I am very pleased! Margaret Louise Craft

I'm satisfied with the product but not so much with a recent issue. The original unit failed recently so I called to report the issue. I'm very satisfied how the representative handled the matter but not so much with the shipping of the new unit. I was originally given a date for delivery of less than a week. It then changed on the date of scheduled delivery. I ultimately was without a unit for two weeks but was billed for the entire month. A credit should have been issued.

Disappointed with service. They deal with peoples lives yet do not follow up with critical contact information once you sign up. I originally gave CS all contact information when I signed up. It was months later that I found out the monitoring dept didn't have any of it. Terrible if one's life is at risk.

Purchased this for my mother. Man, she did not want it. It was easy to install and the purchase process easy as well. Did I mention she just didn't want it. Well she has accidentally set it off a few times and the friendliness and the professionalism of the call center completely changed her outlook on the device. She wears it constantly when at home and has her help buttons strategically throughout the house. And, the whole family feels better.. Some of the best money we ever spent.

On three separate occasions now I've had to push my help alarm button due to hypoglycemia I don't know who the voices on the other end of the phone box asking me if I need help but they always get the fire department there and I am so very appreciative for the work that they do and the service that you offer it has saved my life

great customer service , have a mobile alert system and thankfully have not had to use it yet. seems like a good product

The unit could be smaller, and waterproof - then it would be perfect