Bay Alarm MedicalReviews of bayalarmmedical.com

Shakira was pleasant and professional. She was able to resolve the reason for my call very efficiently

Excellent tech service today! All questions answered and learned a little more about the device. Very helpful. Thank you!

Priscilla was pleasant to talk to, polite and resolved all our issues today with my husbands medical alert device that wasn't working correctly. Knowing that my husbands has a way to call for help, when I am at work or out shopping. I can rest a little easier. I am recommending Bay Medical Alarm to family & friends. Thank You Priscilla

Anne Sha was very helpful and professional. It was an excellent experience.

Eric at customer service listened well and addressed my concerns in a reasonable amount of time

Took an hour and 1/2 to activate the units about 1/2 the time I was on hold. Was Cris new?

I have been trying to order this product for over a week. After unsuccessfully trying to order online (including using the ChatBot to try to place the order), I called 3 times. Finally, on August 31, I was able to talk to a person (Liberty) and place the order. At this point I had to pay an extra $40 for expedited shipping. The representative told me the I would receive the product on Tuesday or Wednesday. I am receiving notifications from UPS that the package won't arrive until tomorrow. While this is concerning (I am leaving town and I would feel better if my loved one had the device), I am dealing with the shipping delays. However, I spoke with Ash today (9-2-26) to ask for a refund of the expedited shipping charge since the product will not arrive when stated it would. My refund was denied. So, I haven't even received this product yet but it is already causing many headaches!

Shane did a great job resolving my issue