Bay Alarm MedicalReviews of bayalarmmedical.com

Customer service rep m Monal Lisa was excellent, helped us. With all the changes we needed to do on the account. Thank you.

I have a faulty device. I haven’t had it a season. Father has moved in with medical emergency. We have no bathroom downstairs and he has no access to a sink because of the level of his handicap mess and they’re saying it has water damage and that’s why they won’t replace it. That’s just unacceptable.its a convenient loophole to never meet their warranty. I can send pictures of my house. It’s complete and utter bullshit. They will not replace this device and we were customers for many many years. I will go to another company moving forward.

I want to be briefed but also wish to effectively praise and thank Shika the agent I spoke to today as well as the overall outstanding service protection, kindness, professionalism that we've received from day one up until today with Bay Alarm Medical. When we set up this account originally, it was our first time to engage any sort of medical alert system. I'm glad that I did the research and didn't just pick what I saw on TV - I could not be more pleased and confident in my decision. Every experience has reinforced that I am the smartest one in the family.

I was helped with paying my bill and other questions I had, by a man named Ben, who was extremely courteous, informative and helpful.

Articulated messag . Made sure our unit is working Easy to use Feeling of confidence to use them. Would not change festures

There was a mix up due to a loss of data connected to my credit card. Although both service personnel I talked with were polite, the first gentleman did not know why the card had not gone through resulting in my concerns that the call was a scam. After checking with my credit card company directly I found that no attempt had been made to make the charge. I was able to go into my BayAlarm online account and call them to discover there had been a glitch with some cards with their new system. I was able to securely re-enter my card information and renew the automatic payment. Dorin, the second BayAlarm consultant, was very helpful and polite in explaining the difficulties from their end so that I felt safe in re-entering my information. Thank you Dorin!

Very helpful and clear in instructions

good service when you call them. device works well. no activation charge.