Bay Alarm MedicalReviews of bayalarmmedical.com

Shane was knowledgeable, helpful and patient

Austin was very helpful and provided the information I needed.

Friendly and efficient

Kim was excellent. She walked us through the whole set up process and answered all of our questions

Kal was very helpful and thorough. He kindly explained all the details needed and answered all my questions.

Derek was very helpful to order older replacement device. Took several rounds and he followed up by calling me back once we had a path forward. Really appreciated his help to coordinate

The person I spoke with today, Shane, on 8/16/26 was nice. I am not happy that I needed to phone Bay Alarm Medical again, however. The Bay Alarm Medical alert device was used by my sister. She passed away on 7/28/26; coincidentally, I received an account renewal receipt for her account that same day. I phoned the company on 7/29 and cancelled her account, and I received an email ("Bay Alarm Medical Subscription Cancellation Confirmed") which said that they had received my cancellation submission and that the subscription would "automatically end at the completion of your current service period on 10/27/26." I was not happy that I had just paid for three more months of service for an account that was no longer needed, but other than saying he was sorry for my loss, the representative I had spoken to did not say there was any alternative. Today (8/16) my niece phoned me because both she, and a neighbor who was on the account as a backup contact, phoned me to say that both of them had received calls from Bay Alarm Medical to "test the system." I called the company back and, this time, was told that the account closure would be "expedited," that the account would be closed in (I believe he said) 5 days, and that my account would be credited "if eligible." Why wasn't this done when I called them on July 29, the day after I was charged for the next three months and the day after the person who had used the account had died???

Responded quick Kim was very helpful and stayed with me on line till I did call in check and guide me thru the process