Bath & Body WorksReviews of bathandbodyworks.com

Made a purchase online during their Semi Annual Sales. Had 37 items in the order. Received 9 but the remaining 28 items were in a shipment they said were damaged and sent back to them. Spent over an hour on the 2 calls where they assured me I would get those items, even if they were not on sale anymore. Then 2 weeks later, still no packages, when I called again and spent another 45 minute son the line I was told they cannot send them as they no longer had those items. Most frustrating shopping experience. Will not even try to order again. Customer service reps I spoke to during my first 2 calls clearly had no clue what they were doing.

Now you can't use your rewards to purchase wallflower plugs. I have been a customer for a number of years, but this really ticks me off. I'm going to look for a different provider of bath and body products.

When I received my order, one item was missing and that they claimed was send. I have been trying to contact them for 2 days with zero lucky. Will not be buying from them again, their customer service is awful.

Customer service was disrespectful. When the worker was asked if anyone spoke English, "Anthony" (the person who answered) said, "This is America, we speak English." As someone who was in a cognitive science program, it is easy to explain why some people have difficulty speaking another language that is not their native tongue. As one gets older, learning a language is exponentially more difficult, and some people might have a hard time understanding every English word. Certain sounds in languages learned later may not be able to be replicated in that language for those who learn the language late as well. Does that mean that people don't try to learn the language? Not at all, most people try but get shy to use the language because it is not perfect. Sometimes it is difficult for them because they only understand some words and not all. Is it really necessary to say such phrases such as, "We are in America, we speak English?" Not to mention, this worker had an accent that was also hard to understand. The irony of it.

Created my first account on June 16th and placed an order for their semi annual sale. Somehow the order did not get placed. My credit card was charged, but they had no record of the order. The credit card charge was eventually removed. I called customer service and they offered very little support. I then placed an order on June 21st. It was supposed to be delivered on July 1st, but I received an email on July 1st claiming the package was damaged and being returned and I will eventually receive a refund. I shouldn't have to wait for a refund for something I never received. The soaps and refills I wanted are no longer available or on sale. What a poor set of experiences. I like their foaming hand soaps and sanitizers but they are expensive unless on sale. I am surprised they are still in business when they operate in this fashion.

BBW, took away your ability to use your rewards for anything other than body care or candles. No more wallplugs, candle or soap accessories, pocketback holders etc. I loved being able to use my rewards for everything! It brought me into the store and I bought more! This is sad, makes me super bummed and honestly, is going to cost you money. I will not spend like I usually do.

Their website needs an overhaul. I've tried 3 time to order hand soap. That's it! Hand soap. All these conflicting messages pop up: yes, it's in stock but not available for pickup, but I'm not picking up my order. It's being shipped. It's like the site can't handle the traffic. Also, when I used the virtual chat, it never sent me to a person. it was an automated "woman" named "Violet" who did NOT help. I ended up not ordering anything. I can get hand soap at the grocery store.

I LOVE B&BWs stuff. But the website, their policies, way of doing business not so much. My beef is with the fact that I can't cancel or delete my own profile. In my humble opinion this is always shady behavior and I just won't do business with a company who does this. I know you can't change your email if you belong to their rewards plan without going through customer service. Tonight I tried to check on an order and got an error message, then I emailed B&BWs and it came back undeliverable. SHADY. Sorry, but it just is. I There's plenty of avenues to buy B&BWs products without dealing with the website and customer service constantly. Or simply go into the store.