Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Alberto S.
I purchased a GC Was told I could use the gift card right after purchase, and was unable to do so. I had a flight to catch but then had to wait until my niece was done shopping so that I could pay for her things. The store wasn’t able to give me a refund for the gift card either. WASTE OF MONEY! Complete FRAUD!
SC
I went to the store at Midtown Crossing in LA to pick-up an order I made online. I picked that up and asked the lady behind the counter if the same discount I received online was good when buying something in the store. She said yes. I also asked her if I could use an old gift card that was going to expire at the end of the month (October 2025). She said yes. So I got another fragrance mist like the one I ordered online, swiped my gift card and for some strange reason, once the sale was complete, she felt compelled to look over my receipt before handing over the receipt and the purchase. I felt uncomfortable because never has anyone done that at this store, and it was odd. I've been getting my lotions, fragrance mists and hand sanitizers from there for a long time. I picked up a lotion last week. If she thought I was trying to steal, I can assure you I can buy anything in that store that I want. That's why I graduated uni with graduate degrees and had a very long and successful career in corporate. Maybe I'm overreacting, but it just felt a bit shady.
Kalissa
I ordered three bundles of women’s perfume and they shipping was very fast! My packaging was neat and cared for. Overall highly recommend Bath & Body Works shipping and delivery!
Isaac C.
I love bath and body works
Lauren B.
I’ve been buying the “Sweet Whiskey” lotion for years, but this fall it’s only available in candles and wall fragrances. It’s frustrating that the lineup changes so much year to year. Instead of keeping staple scents that loyal customers actually want, the company keeps cramming in endless new fragrances, detergents, and random seasonal products. Bath & Body Works used to feel dependable—now it feels like Applebee’s. Every time you show up, you don’t know what will still be on the menu.
Amanda H.
As popular as bath and body works shop Is, sad to report the absolutely suck to order online from. They canceled two orders I made, I called customer service, barely spoke English (irritating as heck). Anyhow, she reordered my order and sent it through, the audacity that they canceled my order again! Being the fact the customer service was so bad, they didn’t even try to compensate for all the hassle they put me through, I’m done with bath and body works! I’ll no longer support their business!
Denise W.
I made a purchase in the Warrenton Virginia store. I used my debit card for my purchase. I watched the transaction go through on my side. The clerk was not paying attention to her side. She had turned her back to the register. When she turned back around she said that it did not go through. I told her it did. I showed her on my phone. She called her supervisor and she said no it was not a complete transaction. I reluctantly put my card back in the reader. I get home and check to find out they charged me twice. I called the store. No help. Call customer service. I explained to them what the issue was. They couldn't do anything. I have to wait until September 24th then call back and I will get my money returned then. I waited until today (September 26th) and was given the run around. I now have to wait another 10 days. Worst customer service ever. I will never shop this store again. Pathetic.
Kelly A.
First I tried to call only to be on hold an extremely long time followed by not getting the supervisor when I asked for one. It is another out of country job and I was speaking to a woman who gave me an assumed name as her own. I had somewhere else to be so I left home and decided to try later. Once home again, I tried the online typed help, but couldn't get the answers of why the free shipping was not working. I was promised a refund for the shipping, but not given any method of keeping them to the promise. I gave up and did not place the order. Their help page does not give you any method of complaining to their office; there is no email contact at all. I would love to tell them how their methods did not give me the result I needed, but they just don't want to hear it.
