Bath & Body WorksReviews of bathandbodyworks.com

They had a great sale on the plug ins and frequencies! I got all excited, only to be highly disappointed! I have a small house about 1600 ft. Put one in entry way 2 in kitchen and living room and in very all spaces as my bathrooms. I thought I would enter my house and smell fresh laundry but I got not nothing! I spent over 100.00 and regret it! None of my rooms had the Semtex, there was none at all! Save yourself a lot of money and even the Walmart named brand can put out very fresh and pleasant sents! And you will save lots of money!

Long time B&BW customer here who has grown weary of the AWFUL customer service & invasion of privacy. Placed a small on-line order yesterday for store pick up. Changed my mind & wanted to cancel. Their phone numbers disconnect you immediately if you have your caller I.D. blocked. I have a right to withhold my caller I.D. to ANYONE. I should not have to go to phone settings to change it just to speak to B&BW. Seemed simpler to cancel it on-line from my account. Started with the AI at 10:16 a.m. No matter what reason I chose, I could not get the AI to cancel the order, so then I chatted with a worthless agent who could not seem to understand that I wanted to cancel the ENTIRE ORDER RIGHT NOW. Even though I am chatting from within my account, I had to give name, email address, billing address, etc. WASTE OF MY TIME, but it gets worse. After all this time, she told me she was unable to cancel the order. She said just wait 5 days, and it will cancel itself. I KNOW THAT! I want it off my card NOW, not in 5 days, which is why I am contacting them!!!! By this time I had wasted almost 20 minute of my entire morning with AI and live chat. Next I belled the 800 customer relations number & asked for a supervisor. Once AGAIN, I had to give name, email address, etc., etc., just to speak to a supervisor to complain about the truly ROTTEN customer service, the INTRUSION ON MY PRIVACY, and the desire to cancel this order NOW & get the charge off my card. As I type this, I have been on hold for a staggering 35 minutes which means I have wasted roughly 55 minutes trying to cancel an order. Think about that. If I were being paid just minimum wage, I am close to earning an hour's wages. Also, if I worked for B&BW I would only be allowed a 15 minute coffee break I am sure. Yet, here I am between on-line customer service & telephone customer relations and have already WASTED 55 minutes of my valuable time that I can never get back. Maybe I should just ask God to please give me back an hour of my life WASTED on this ONE customer service experience alone?? Doubt He will do that, huh? AND this is not the first time I have experienced this sort of abominable "customer service" with B&BW and MANY other companies. I have had enough!!!! After 35 minutes on hold, I rang off. 55 minutes down the toilet and NOTHING TO SHOW FOR IT. This is downright rude. They would not want you to waste an hour of THEIR time. Why do they think it is okay to eat up an hour or more of YOUR time?

Worst delivery service ever. Until B&BW gets a better delivery service I will not place any more orders. 2 weeks and 4 failed deliveries of a single order. I will say, the B&BW customer service rep was very kind and easy to deal with. Initiated a refund for me.

Dear Bath & Body Works Management, I am writing to express my concern and disappointment regarding the way senior customers were treated by the checkout staff at your store. During my recent visit, I witnessed behavior from the cashiers that I felt was rude, impatient, and disrespectful toward senior citizens. Customers, regardless of their age, deserve to be treated with courtesy, patience, and dignity. Senior customers in particular should never be made to feel rushed, embarrassed, or uncomfortable while making a purchase. The way these customers were spoken to and treated was unacceptable and did not reflect the level of customer service I would expect from Bath & Body Works. Employees who interact with the public should understand the importance of showing patience and respect, especially when assisting older customers who may need additional time or assistance at checkout. I am asking management to please look into this incident and address the behavior with the employees involved. I hope appropriate steps will be taken to ensure that all customers, including senior citizens, are treated with kindness, patience, and respect. I have been disappointed by this experience and hope Bath & Body Works will take my concerns seriously. Thank you for your attention to this matter. I would appreciate a response regarding how this concern will be addressed.

Less selections of products. Alot of items the fragrance has changed

The Bath and Body Works Customer Service is a Dud 😠 They are NEVER able to assist.

I purchased multiple wallflowers plugins and wallflower refills and within a little over a week the scents are totally gone‼️ I’ve switched both out the plugin and the refill and the smells are so weak‼️ they are strong the first couple of days but after that second day the smell fades away ‼️ I switched the wallflower plugin thinkin it was the problem but that’s not it I’ve also recently purchased the scented hanger diffuser and there is ABSOULTELY NO SCENT TO THAT‼️ Bath and body works need to do better with stronger lasting scents‼️ Id rather spend my money to see how Walmart mainstay collection works

I placed the order online to pick up at the store once I arrived. I decided to purchase something different so the manager on duty suggested to cancel the order that I purchased online and re-buy never receive my money back to my account and she charged me $18 a bottle when the item was purchased at 798 it was a very bad experience. I feel I would take my business elsewhere. Victoria’s Secret have very nice body spray.