Bath & Body WorksReviews of bathandbodyworks.com

Coupons and app deals have so many “exclusions” that even the salespeople give conflicting explanations It’s become Bait and Switch and I’m done playing their game.

Buyer beware. Purchased an order online. Never received. They “refunded” me but shorted the refund by $10.00. So many other places to get fragrance products without being scammed by Bath & Bodywork’s!

I would give 0 STARS but it won’t let me. This place sucks! I was the victim of fraud last December and my email was also compromised. All was taken care of. Fast forward to today and I find out that Bath and Body works has canceled my current order. When I called to ask why, they telll me that my email was used in fraud in one of their parent companies. So they told me I can’t order from them online anymore?!?!?! I was the victim of fraud and now I’m penalized by them? There’s nothing I can do. Cool. Great way to run a business. I ordered 450$ of candles, per usual but I guess they don’t want my business. Incompetence is not something I will deal with. YSo this post is my last interaction with Bath and Body Works. So so disappointing.

⭐⭐⭐⭐⭐ I had an AMAZING experience at the Bath & Body Works Augusta Mall location on Sunday afternoon, all thanks to Ms. Jae! She was incredibly knowledgeable, helpful, and energetic. She gave me great candle recommendations and introduced me to the Wallflowers and plug-ins—which I’m now hooked on! 😂 Ms. Jae also took the time to help me understand the Bath & Body Works app, my points, and how the free rewards I earn work. I walked in shopping for candles and walked out not only with some great products, but with a much better understanding of how to maximize my rewards and use the APP! She was upbeat, funny, and genuinely made shopping enjoyable. Her personality, product knowledge, and customer service truly stood out. She is exactly the kind of associate every store needs! Management, please recognize Ms. Jae for doing an outstanding job. She made my visit memorable, and I’ll definitely be back! 🕯️💕✨

After almost a month of waiting to see if I was going to get a refund or replacement order for 17 items I did not receive, I called and was greeted by Roger. He was so pleasant and nice to chat with while getting me a replacement order and refund for rhe scents out of stock. Amamzing customer service! You rock Roger!

I absolutely love their products however, I ordered moisturizer soap online and while I understand that they seal their soaps with very hard plastic for shipment it took me almost 5 minutes to get it off. Even then I could not get all the plastic off. Can you do a bit better, especially for older folks who have arthritis.

I bought 3 of the wallflowers plug ins and all 3 are leaking with in 6 months all over the wall and floor. They charge 5-8 dollars for the basic plug ins and 16-20 for decorative plug ins and they all leak. I tried to find a way to talk to someone and I get AI that only gives specific options. Nothing that lets me get help with my issue. Waste of Money. Poor customer service. Very disappointing.

I paid all this money for these scent warmer holders and the oils are leaking from the bottom on my carpet and baseboards. The stain is hard to remove which is damaging my carpet. Horrible product and its extremely expensive to have this defect.