Bath & Body WorksReviews of bathandbodyworks.com

I received a totally destroyed package filled with tons of Bath and Body Works products. I was an excellent repeat customer. I’m having major surgery in a few weeks and have been very ill. Because the box was destroyed when I received my order, I had to take the vast amount of products two at a time to my storage room. That took a lot out of me since I’ve been so ill. The lid on a dry shampoo was broken. The only customer service I received was to replace the dry shampoo. I feel the Bath and Body Works representative should have included a very good coupon or a free product for all of the trouble they put me through. The “customer service” representative would not offer anything for all the trouble I went through. It showed a lack of caring and empathy on her part. It certainly was not my fault the box was not carefully packaged in the packaging room. This was so unfair to me. The rep said she couldn’t offer a coupon to me because they have a sale going on. The sale going on is mediocre and not of interest to me. I was going to place another large order, but I’ll pass.

4 issues: 1. Coupons were sent by US mail to my address with my last name (but a different first name). The store where I had first gathered my purchases said after the ring up that the coupon had already been used! 2. I decided, therefore, to return the items. All but 97 cents was put back on my charge card. The 97 cents was issued on a gift card I did not want! What the??? 3. 10 min later I decided to buy something anyway, sans coupons. I was not allowed to apply the gift card I didn’t want in the first place because I had to wait 30 minutes! You’ve got to be kidding!!! 4. Just got off customer service (store manager apparently powerless to deal with these issues). On a 27 minute phone call, I tried to explain the issues above clearly and succinctly. I repeated problem one at least 6 times; she barely understood). Forget issues 2 and 3. I am getting some coupons (hahaha). The feedback I’d agreed to give at the end never kicked in…fear of what it would be, perhaps. I was “good dayed” and the call was disconnected.

Haven't been in a Bath and Body for a while. I do most of my shopping online as is the case here. Ordered some candles 3 days ago. Got an email today essentially telling me not to worry they are getting to the order. Estimated delivery is too late for what I need. YOU CANNOT CANCEL AN ORDER. IT HAS TO BE CANCELLED WITHIN 15 MINUTES OF ORDERING. What???????????????? I would have to return it to the store or by mail, defeating the whole reason as to why I ordered online as I just had knee replacement surgery. Never again.

Dear Bath & Body Works Customer Service, I am writing to formally document my extremely disappointing experience at Store #81507 on December 7, 2025. I visited the store to make purchases using two gift cards I received as birthday gifts. Unfortunately, what should have been a simple transaction turned into a frustrating ordeal lasting over an hour. Issues Encountered: 1. Extended Wait Time: The sales associate assisting me experienced difficulties processing my gift cards. Despite requesting help multiple times, I waited over 30 minutes while approximately six other staff members were nearby but did not provide assistance. 2. Lack of Managerial Support: When Manager Paige Cole eventually came to assist, she did not acknowledge the extended wait or apologize for the inconvenience. Her assistance was minimal before she left to attend to other matters. 3. Missing Gift Card Balance: One of my $50 gift cards mysteriously showed a zero balance while I was standing at checkout, despite having the full amount moments before. Customer service later confirmed there was a store computer issue that likely caused this problem. 4. Unprofessional Manager Response: When I expressed concern about the situation and suggested better support for staff members, Ms. Cole became defensive and stated she "didn't like the way I had talked to her." During this time, she appeared more focused on checking employees' belongings as they left for the day than resolving my issue or apologizing for the problems. As someone who works with individuals with special needs, I recognize that the sales associate was doing his best and needed additional support from his team. My concern is with the lack of adequate assistance provided and the manager's dismissive and unprofessional attitude toward a customer who had already waited extensively. I would appreciate: *Confirmation that my gift card balance issue has been fully resolved *An explanation of what happened with my gift card *Acknowledgment of this complaint and assurance that customer service standards will be addressed at this location Thank you for your attention to this matter. Sincerely, Shanta Walker

If I could give a 0 star I would! Worst website ever! Took forever to pay through PayPal had to cancel and reorder due to long wait! Then only to have bbw cancel oone of the two items because? Then recieve email saying my order is ready only to click on order and find ive been blocked!!!!! What is wrong with you bath &body works! Get your act together

I ordered candles. One came broken, another had chewed gum sitting on it. I ordered several candles, but they only offered me a refund for those two, even though the others were most likely contaminated by the saliva from the gum, as well. They said if I want a full refund I have to take the candles to a store, which means touching the contamination. Maybe I'm a germaphobe but I think that's disgusting.

I bought soap bottles to be able to purchase a gift bag for my friend for Xmas and was waiting forever to receive it but did not arrive so I contact service customer and they were like oh it looks like it got cancelled… ummmm it’s like WHY didn’t anyone contact me! Now I have to find time to go shopping again and go return the soaps because they can’t cancel my other items. This should not happen it is like a fraud! I am so disappointed never shop online at this shop!

Do not order anything online on this shop ever again! They won't arrive like they should!