Bath & Body WorksReviews of bathandbodyworks.com

Ok so I purchased 20 plus items about 2.5 weeks ago. They claimed to have been delivered on the 5th but I nvr received my package. Absolutely nothing. I tried to get in touch with the company via customer service, no response. They kept putting me on to "violet". I told it I needed to speak with a associate, it kept asking for my info so that it could do so and once I did that, it just prompted me to start the hell over and I was nvr able to talk with and associate. I'm so fed up. This is my last resort. I can not blv that a company so large would treat it's customers this way. Some were gifts and now I'm out 110+ US dollars. They don't care. If someone had told me that first hand I would not have blvd. I'm shocked and extremely disappointed on top of being upset! Never again!

I placed an order got a confirmation number and it never shipped but my gift card was charged. I had to call 2 times and spent over an hour on the phone. The 1st rude person hung up when I asked to speak with someone else. I was told it was a "failed" order and my gift card would be refunded. It was not. Use a credit card so that you can dispute the charges and keep your money.

I placed an order during the major candle event and received an email that my entire order was damaged. I called the customer care line and the representative stated I would get a refund. She could care less that I waited for a while before I could shop online to get a variety of candles that were Christmas gifts. The experience was horrible, and I won’t do it again.

Bath and body is the worst , there customer service us so horrible , they hiring people that cant speak English. Imagine for the past two weeks I've been calling and requesting to talk to a supervisor regarding my order ,they have you on hold for i hour plus and then hanging up the phone .I will never purchased anything from this store .My experience was very terrible ,never gotten my order and lost hundreds of dollars .These people is ridiculous

The most iritative wash gel a have ever seen, after 2 or 3 use my skin was really damaged because i am alergic to the ingredients.I made an allergy on my entire body.I do not reccomend to alergic people or anyone with sensitive skin.

Sono veramente schifata, non saprei come altro definire la mia esperienza. A parte il fatto che l'ordine è arrivato dopo 11 giorni, ben 3 prodotti su 6 sono aperti e senza sigillo, guarda caso sono i prodotti che come profumazione erano vaniglia più qualcos'altro ; evidentemente sono dei resi (qualcuno si aspettava un profumo diverso e dopo averli aperti li ha restituiti ) per i quali non si sono presi neppure il disturbo di verificare che fossero non usati e li hanno prontamente rifilati ad un altro acquirente; non faccio neppure il reso perché sarebbe a spese mie. Ripeto sono disgustata, mai più acquisti da questo brand

I have at least 4 bottles of liquid gel hand soap from Bath and Body works. The pump will not pop up no matter what I do. Kind of makes product worthless as pouring out you just waste soap

I love my Bb&Bodyworks store in Pompano Beach, Fl, and their employees. I also love the scents of the wall flowers plug-ins. However, I have an issue with these dispensers leaking the scented oil, all over, the floor, counters etc. I have 10 of these wallflowers in my home, and although I’ve taken some of the leaking ones back to the stores and they have replaced them, there’s no denying there’s a serious manufacturing problem with these. They leak at the seam. Even within a couple of months of purchase. Unfortunately, I cannot post photos here, in spite of what customer service advised. I’ve reached out to the store, & their customer service and although both acknowledge that there are other customers complaining of the same problem, nothing seems to be done about it. Let this be a warning to others, DO NOT buy any wallflowers until this issue is resolved, or you will have a mess in your house that is not easy to clean up! That oil is very sticky!