Bath & Body WorksReviews of bathandbodyworks.com

I love your products. But they have horrible chemicals in them. I hope for this new year, you can make some of your products “clean”! It is so important that we are putting clean products on our skin, on our bodies and in the air that we breathe. And most of your products have horrible toxins in them. Please look into this and make your products safer for our families.

I ordered items on nov 21, 2025 and have still not received my items. Have made multiple calls to bath and body works. Have been refused supervisors.

Issue is with product itself. I went in store to look around and I got blue butterfly matching car scent holder and wallflower plug. My issue is with the wallflower plug turned out to be a night light with no way to turn it off. The light was so bright it basically lit up my entire 12x14 room. I kept on waking up in the middle of the night to the point of going online to try to find resolution. What I found has basically nothing on how to turn the light function off unless I unplug it at nights. Thank you for listening to my midnight Ted talk that was written less than 24 hours of owning the product.

This place is trash i bought gift cards this year and they didnt even work…. So embarrassing. Im pissed and wasted my money

Si je pouvais mettre -5 je le ferais. Comment informer population de ne pas encourager cette Compagnie 🇺🇸 Américaine…? Les spéciaux en magasin mal identifiés versus les promotions en ligne qui ne sont pas les mêmes, mais qui le devrait. Si on prend les produits le long du mur versus ceux au centre du magasin évidemment le prix ne concorde pas. Je vous suggère de compter vos articles car il m’est arrivé que le tout ne concordait pas. Dernièrement mon 4iem produit n’ a pas été gratuit tel qu’indiqué pas la promotion, j,ai du retourner ne magasin. Aujourd’hui promotion en ligne ne respectait pas celle en magasin par contre si j’avais commandé elle aurait été admissible c’est inconcevable. J’ai tout annulé lors de la transaction à la caisse. Déçu mais plutôt frustré de faire profiter de moi. Compagnie Américaine, maintenant c’est terminé, ils ne profiteront plus de moi.

Sue (Store Manager) at the Dayville, CT, store was very helpful & friendly. She made our visit in Killingly Commons very welcoming. She was a pleasure to be around. 🌟🌟🌟🌟🌟 Thank you for opening at store so close to me. I love Bath and Body Works! Tracy D. Dec. 2025

My entire family use to swear by shopping for Christmas at Bath and Body but they are just HORRIBLE now. The shipping is horrible, things are just thrown in boxes, they may or may not arrive and damaged items are a 75% probability. My son placed an order on 8 December, was supposed to arrive WELL before Christmas, nothing, then stated it was running late, now 31 December it has still NOT arrived. Bath and Body has become a crappy company who at one time was a decent company with decent products. Now however they just have mediocre to poor customer service and sell entirely too many useless products instead of the quality products they once did. Ordering online is a waste of time which will result in numerous issues and a headache trying to get them resolved. Not sure what happened to this company but it has definitely lost our business.

Order arrived late and the bottles were leaking, they didnt even try to package the products well. One body gel was almost empty, it only had aroun 1/8 of liquid... Contacted customer support through chat and the AI kept closing my chat and disconnecting my case.