Bath & Body WorksReviews of bathandbodyworks.com

Resolved after posting negative review on Facebook. I placed an order for 25 items ($170). They shipped the incorrect order and I received 4 fine fragrance mists. I have contacted them numerous times and they refused to resend my order since fedex shows the package delivered. I’ve sent pictures of the delivery, measurement of the box including the tracking number, and the items received. To date I’ve managed to get them to refund $13.09 for 2 items no longer available and a refund in the amount of $65.44. This is not even close to the amount of the items that I purchased. the refund amount should have been $150.54 (163.63-13.09). I am still out $85.10 for items that were not shipped to me. This is the worst customer service I have ever experienced!

Placed an order online and before leaving town I stopped to pick it up, and was told it would be later before i could pick it up. Thats it, no specific time..couldnt grab my few items for me and get me out of there, nothing. And not that I wanted special treatment, but I was there and the people on the list ahead of me were not..why couldnt they take the 2 mins and get my items so I could leave town. But the fact that they were completely rude about it and made me stand at the register for now going on 30 mins is ridiculous! They could have told me a hundred other ways that would have been nicer than what they did. Do not shop Alexandria, LA bath and body!! Rude associates and customer service!!

I ordered online on December 12th order was excepted to arrive on the 21st. I called the online support and the are giving me the run around. Said they reorder my product but gave me the original tracking number of the lost product ponding it off as the new tracking number. I am beyond frustrated.

I ordered the morning of a sale right when I woke up. A week or so later I got an email saying my entire order was canceled because they didnt have stock. Why could I order it in the first place?!

I was in the Midlothian store and had spent a lot of money In store I contacted the company through messenger asking why I didn’t get the free gift if you spent over an certain amount I spent over $120 on contacting them on messenger I feel they didn’t even care about my gift and I contacted them over a three day period and they haven’t responded back to me I am totally disgusted with this customer service and would advise you not to shop there

I ordered a gift card on 12/4, it says it shipped on 12/5, and 17 days later there's not even a shipping update. I go on the website and chat with the help desk, they said I'll get a replacement in 3-5 days, and of course when I chat with them again they have no record of that. So I call today, and they said the best they can do is do a refund, they can't even send me a digital gift card, I will never order from this place again

I would leave a zero if I could. BBW is only consistent at disappointing customers in online shipping. I wasted over 4 hours on phone calls and chats to find where my missing Christmas gift order was. Not a single person was able to help me other than its pending. I was told they could reship expedited by one client service person but then to find out that was a lie. I ordered this 12/12 with shipping to arrive by 12/20. No updates letting me know there was a delay. The absolute worth customer experience ever and I’m actually shocked they are still in business. I give them maybe 1-2 years before they claim bankruptcy like many other retailers with terrible customer support and policies. My order was $150 and I was told no refund could be given until delivery. Boycott them at all costs!

I had the worst experience ordering from their website. Never again! They don't tell you they're out of a product until you put it in your cart. Two items went missing in my cart. 😡. The next day when trying to login, they didn't recognize my password. I had a chat with Mona, who was no help at all, and would never answer my question of why I had to change it. She said she sent a link to my email to change it. She didn't. I tried again to sign in and it worked with my password. This company has no idea what they're doing! They are all idiots!