Bath & Body WorksReviews of bathandbodyworks.com

I did an order I needed for a gift, the money came out of my account and they are saying there is no order. DONT ORDER ONLINE FROM HERE

I have been a customer for years and a rewards customer for less than that because of trouble setting up for whatever reason. I have been buying the wallflowers for years as well. From time to time. They don't last very long. I just throw them away and get a new one less (The unit itself). This time I decided to take the defective one into the store and they told me there was nothing they could do for me that they only last 6 months! I was quite disappointed because I used a different brand in the past and they always lasted years! She gave me the customer service number. I called them and spoke to someone very difficult to understand. They sounded like it might have been French. Told him my issue. He asked for an order number which I did not have. He pulled up my account and insisted on getting an order number which I told him a second time I did not have. He asked me a third time and I said let me speak to a manager. A "manager" gets on the phone and it sounded like it was the original agent's brother. Again. Very difficult to understand but he basically told me the same thing and it was nothing he could do for me even though he had all my orders up on his screen! I asked why he could not just look at my previous order and he said I had to have the order number! Bad customer service, bad product! No recourse!

je n'ai jamais reçu le colis. Expérience catastrophique. Commande sur le site italien de la marque pour une livraison en France via UPS. Le colis est perdu. UPS ne répond pas et la marque ne répond pas non plus. Un signalement auprès de la DGCCRF a été effectué. Heureusement j'avais commandé via PayPal pour obtenir le remboursement, ce sera plus simple. JE NE RECOMMANDE PAS DE COMMANDER SUR CE SITE POUR UNE LIVRAISON EN FRANCE, ATTENTION.

i've been a big fan of Twisted Peppermint body wash until this year. very disappointed. the fragrance is very weak. its not worth using.

This companies products are nice but the Conpany’s respect for consumers is horrific. They grant rewards that are NOT able to be fully utilized.18.95 rewards can never be fully appreciated since the company has a full set of exceptions leaving only a few products that are eligible as rewards. Those items are much less than what they advertise consumers will be able to get once they spend a certain amount of money. It’s deceiving and truly a stain on them

The manager is very rude. She's new at Lakeside Mall. Don't go there. Better off goin to bbw at westgate

Poor communication Poor customer service Take thousands of orders through the sales and then claim a month later that things are sold out (after putting them back to full price after the sales). No one can update you on order status and talking to customer service is like trying to talk through a pillow to a munchkin. Can’t understand them and they say wait another week. So poor. Won’t be ordering again. Do not recommend.

A traumatic event happened and bbw reneged on the refund compensation! A male driver from bbw's courier company, opened my front door and walked in on me while I was adjusting my sweater! Long story short, I was told that I would be receiving a full refund. I was assured by 3 customer service agents that it was processed and even got a ticket number as proof. But after not receiving the email confirmation, a fourth agent told me that the refund was NOT PROCESSED and I would NOT be receiving a refund!! NO FURTHER COMPENSATION HAS BEEN OFFERED TO MAKE THINGS RIGHT, NOT EVEN THE SHIPPING COSTS!!!! SHAME ON YOU BBW!!!!!! UPDATE: Today(January 28th), bbw's insurance company got back to me with an offer of a "courtesy" gift card!?! BUT I WOULD NEED TO SIGN A RELEASE FORM!!!! I REFUSED!!!!!!!!! I HAVEN'T SINCE AND WILL NEVER BUY FROM BATH AND BODY WORKS AGAIN!!!!!! THEY OBVIOUSLY ACKNOWLEDGE THAT THE INCIDENT IS SERIOUS ENOUGH TO ADDRESS, BUT ACCOUNTABILITY SHOULDN'T COME WITH A CATCH!!!! IF THEY REALLY WANTED TO MAKE THINGS RIGHT, THEY WOULD HAVE OFFERED THE FULL REFUND!!!!!!