Bath & Body WorksReviews of bathandbodyworks.com

I ordered online on December 29th, 2025. December 29th, 2025, 2:33 PM $67.01. I contacted Bath & Body Works, asking when I would receive an order number. They said they never received my order. The money was paid from my M/C. Bath & Body Works took my payment, but they will not ship my order because they claim they never received it. Actually, that is stealing. Very, very sad. Bottom line, I paid for this order that I will never receive. I will never order online again from Bath & Body Works.

Most annoying, temperamental website. Change your password & then it says that your email or password is incorrect. Try 3 times and "you need to change your password". Create the password "can't use the previous password". Finally get past that to login and...."Something went wrong. Try again!" Over and over and over. Interesting enough this time, it's happening when you try to process a return." Happening over many days. AND I'm not clearing cache or whatever they say. I don't have any issues with any other online logins. Fix your website.

Almost 3 weeks later and my order has not been shipped. I've ordered many times from them, always during holiday seasons as well because that's when their sales were the best. Always shipped a week later max. I've emailed multiple times with no response as to why there is a delay. Their facebook says to message if you have any issues.. Which then directs you to their email. So helpful.

Their chat support is an absolute joke. They have no idea what they are doing and you’re talking to a foreigner. With all the people that need jobs in America that is disgusting. Especially since they have no idea how to do their job. I had ordered a lot of items for their semi annual sale. One of the boxes got damaged in transit and it was sent back to them before I made it to my house. I contacted support about me wanting them to resend the items again. The last wanted me to name all 30 items in the box. How hard is to look at the order and see what’s missing? She said she would reship. She only sent out 8 items of the 30! When I talked to another representative when I saw what happened she told me a few items were no longer in stock. She refunded me on the 4 items and said she would resent out the other missing ones. Once again I get only a few items sent to me. Still had 12 items missing and no more shipments coming. Again I have to get on chat. The guy with some Indian name tells me I have already been refunded. I then have to go over the WHOLE thing again. Of course I had to name all the items missing. How ridiculous. Also plan on spending a good hour in chat each time. They either don’t respond and you have to open a new chat with someone else, or they take forever to get back to you. I ended up getting a refund but I would of rather had someone’s do their job right and got my items. Especially beings this was the semi annual sale. Waste of time.

Placed an order 31st of December and it still hasnt arrive. No response from customer service either. As if today, I have not receive my order yet.

I never received my order. I spent a significant amount. I called customer service and the woman was rude could have cared less. I decided to go to the store with my receipt. The team working acted like children. Could not have a conversation. All I wanted was someone to look into the order. No refund no products. The girl was whispering in the coworkers ear to get my receipt. I walked out frustrated. My granddaughter and I use to love going there. Not anymore. I still haven't gotten my products. What disappointed me the most was the look on my granddaughters face.

If I could give them them a -0 I would. Its hard to get anyone to talk too, them trying to get replacements orders after being sent damaged or tester sprays is ridiculous!. It takes fir ever to receive them and then you either receive the wrong product or it's damaged again!. Then you call back and they tell you the scents are sold out and want to give you the Christmas scents or if you want some else they'll charge you shipping. They went in my account deleted my stuff in my cart messed it up to where I could use my coupon or anything I earned or check out . Customer service said there was nothing they could do cause they were having technical issues!. Now everything I wanted is sold out due to they're mess up!!!. This online /Customer service sucks and needs to be revamped and get actually people who know what they're talking about and doing and that you can understand. I still cant submit an order!!. That lady never should've been in my account messing around.

First time purchasing from B&BW on line and won't do it again. It has taken so long just to ship it out. It should ship out in a day or 2 at most. If I didn't want the things for bday gifts I would cancel the whole thing. Ridiculous placed order on Jan 1st. I placed 3 orders elsewhere and received all of those items already.