Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Helem
I used to be a huge fan I ordered hundreds and hundreds of dollars maybe thousands of dollars worth on line. However..the new mobile app is horrible to navigate through. Why they even changed it is beyond me!!! That old saying if it's not broken don't fix it.. is a true statement. Frustrated I'm not even buying anything in my cart
Judith M.
On line shopping is horrible. You can have an order for 50.00 and it says you qualify for REDUCED shipping of 7.99. That is their normal shipping amount..they also want to add tax to my order when I live in NH where we do not have sales taxes. Limited scents or specials..I never order on line.as well as it does take forever to get your items.
Carol T.
I’ve been using Bath and Body candles for several years. They smell good and burn well. I’m not able to shop in store so have to use the Internet. I have had 0 problems. I place my order, get confirmation and my products arrive. Packed beautifully. Have never received one broken. I feel good when I use this site. I’ve run into some sketchy ones.
Lisa M.
The body creme that normally sells for $18.95 was on sale for $4.23. After receiving my order I now know why the big price drop. The products are so watered down that the scent doesn't even last five minutes. Normally when I purchase the same items for $18.95 the scent lasts until the next day. The low price is definitely reflective of the quality.
Tina P.
Change back the scents of cherry blossoms.New scents stinks. Not buying again till it's back.
Van H.
Warning, the oils plug in cause severe lung issues! I am angry at myself to buy a product that harm my 2 pommerians. Why in the hell can you people make a product not safe for humans to breath And for our pets lungs. Worst toxins for any one to breath daily even sleeping. Co. Is a Killer!!!!!
JN
Customer service not really helpful and most of the time are rude. I also never receive any coupons for a year now. Customer service says they mail them but they are full of it. Online orders arrive broken, late or items missing. I have spent a load of money on their products but now I will only shop at Victorias Secret. At Vicky's, customer service is polite and helpful, items come carefully packaged, ontime and most of all they are not stingy with the coupons. This company has gone way down. I miss the quality and service when they used to be inside the Express Stores.
Bronwynn M.
They'll take your money without processing your order (theft!) And then when you call to get help with getting the refund because now suddenly those items are sold out and you don't have an order and THEY TOOK THE MONEY FROM YOUR ACCOUNT ALREADY they tell you they can't find the order so just dispute it with your bank. Terrible customer service, terrible company. I will be letting all my loved ones know what a nightmare it is to shop here. So many better options and especially locally-owned. Disgusting people disgusting business - thieves like you will rot for eternity.
