Bath & Body WorksReviews of bathandbodyworks.com

Like so many other consumers, you can't order online without issues. I tried several times to put in the store that is close to my home, yet the website continues to say Dulles. I went to the grand opening at the local store one time and felt like a human in a shark tank. There were too many sales people crawling over one another and you couldn't have time to just smell and view what you wanted. I tried to order on line and the website definitely needs someone that is knowledgeable in getting it to work properly. I can relate to the other complaints as I tried repeatedly to get the order here in my area to pick up but ended up shipping it. Some of my order that I wanted was being held at the Dulles store. I don't live in Texas.

Asked to exchange a plug in for the same item as it showed signs that the oil had burned and and created a residue. It's never plugged in all day and none of my other plug ins have had this issue. Was told no, I had to "wipe it clean" cause it happens. Admitted I no longer had the receipt, but am a rewards member so should be in my account somewhere. So I asked for the manager or above contact info , was told no. Chatted online and not really resolved. The item looked new just that I thought it must run hot to do that since none of the others I have do this. In fact I had been there a couple days prior and told them the issue and would I be able to exchange it, told if we have the same item then yes. But when I took it in few days later was told something completely different. Guess depends on who's working what service you get. Simple, less than $15 item but nope. SO i had them return the items I had just purchased. Unreal

That when I went to the store, they was very pleasure and nice with they greetings, they help find what I was looking for, the cashier was pleasure as well, thank you for the greetings

I would like to say a huge Thank you to Heena who works in Westfield, Stratford branch. Your warm welcome, professional and friendly attitude was well appreciated by my sister and I. Will definitely be returning

Got a gift card as a gift, when I tired to use it it read USED , meaning it was a brand new card with the pin still not scratched off and it had a zero balance. I called BBW and they told me it was an error on their end and a new gift card would be emailed--this was back in NOV 25' --its now FEB 2026 and after 7 more phone calls still nothing. Incompetence is nothing new to these people.

Store location in Harlem, as you enter the store, the greeter is loud welcoming you into the store, making everyone in the store turn around to look at who she yelling at. The cashiers lack training and professionalism. The woman manager was told about the cashiers behavior, she made an excuses of the man cashier normally being nice.

I had placed an online order for a large quantity of wallflowers, approximately 20 of them. However, I noticed some brown substance leaking out on to the floor, which initially dismissed. Surprisingly, tonight, I discovered a significant amount of brown, glue-like substance on my radiator. It's incredibly challenging to remove, and I suspect its the burnt oil. I contacted Bath & Body Works, informing them that the product has expired beyond its 90-day shelf life. I explained that the substance is toxic and poses a risk to my house hold. Despite my concerns, they refused to provide a refund and firmly stated I would not shop with Bath and Body Works again. My intention was solely to return the unused wallflowers, but the refused to accept my request.

I have a plug-in and this is the second time the oil leaked out of the bottom been buying there products a very long time not liking there products as much as I used to