Bath & Body WorksReviews of bathandbodyworks.com

There are two products from Bath & Body Works that I really enjoy: candles (& the special fall candle event) and the men's body washes. Last year, I "waited online" for my turn to place a candle order. I placed the order and still have evidence of it. However, while it did show up as "pending" at my bank, I never received a confirmation and, of course, the order was never shipped. I exchanged chat messages online multiple times and they were worthless -- repeatedly telling me they couldn't find an order I could prove was submitted. Unable to access any other way to contact customer service, I actually wrote a letter with all the documentation. No response! Given all the complaints here, it appears obvious they just don't care about customer service or solving customer's problems. Fortunately, even though the products are favorites of mine, there are alternatives and Bath & Body has lost this customer!

My daughter purchased the Princess Tiana collection from the Disney Princess Collection and was disappointed that Tiana's collection wasn't as extensive as the other Princess Collections. They're wasn't anything especially different that stood out like Mulan's hair clip for example. My daughter was very excited the collection was being re-released,but it was short-lived. Princess Tiana is a reflection of my daughter and she should be able to have as many options to choose from like the other Princesses.

Princess collections came out twice now. Both times large candle holders are sold out in store and online. BUT you can go on EBAY right now and find all those item marked up 100%. Why cant they make enough for the regular customer to buy straight from the store.

I went to your bath and body works store in san antonio texas. The reason I went was to use my $10 discount coupon that I received in the mail. To my dismay it did not work, it was delivered to my home. Not only was I treated badly but why would you send me a coupon that I cannot use. The coupon was in my husbands name and said I cannot use it. I then proceeded to tell the cashier that if you received a coupon and it would work would you be unhappy she proceeded to say no, then said have a blessed day. I told them you can keep a customer just override what ever. but they said no. I am shocked and baffeled that of the aragense of your staff. Not cool and The became defense and not maid a solution to the problem. I have never received a coupon that I could not use. They need a class of customer first and arragense later. NOT a look for your organization. I have worked with the media for over 20 years and would love them to do a story on undercover. I have a copy of your coupon and red the back thoroughly. Customers come first, especially when it was only $10, was it worth it?

I placed an order in January and after I paid they said one item was out of stock and would send me the refund. I still haven't received it, and after 4 different times contacting them they all of a sudden couldn't find my order number. Will never order from them again.

The Store at Market Center in Alpharetta is Beautiful! Only been open for a little over 2 Years! It is in shopping Plaza so easier to carry heavy bags to your car. Often times you can pull curbside and girls will carry your purchases out! Always clean and Friendly Staff! Corporate could use a little more training! Overall you will love your next experience!

I really love Brightest bloom and now it is no longer in the store or on the website. There are a few more that I loved but can no longer get. I try not to get too attached to the scents I really love because they will discontinue them.

Don’t buy for holidays when it says Guaranteed to be to you!! I bought 16 items specifically because the website said if you buy before the 8th you’ll get everything before.by Valentine’s Day. They shipped two packages, and the one the got to me the day before was ONE ITEM out of 16!!! Now it’s Valentine’s Day, and i dont have my things. Tomorrow Sunday, so wont get it tomorrow! Mondays a Holiday, so wont get that day either!!! I’m so incredibly disappointed and won’t be buying from them again. Ruined my whole families Valentine’s Day.