Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Mary B.
Wow, talk about price gouging. I was looking for small hand sanitizers i can carry with me at work. I work in a grocery store. They only have one left which I was going to get, but when I went into the cart, $7 for the item, $9.99 for shipping. I could ship them for a couple of bucks. Nope.
ashley M.
This place is horrible. I have had them twice cancel but didn’t give a reason why, an still took money outta my account. I have tried contacting customer service and then they send my to another person just to tell me. The money was never taken out but it’s right there on my bank statement it was removed. Customer service is just rude to no matter how calm you are with them an try to be understanding.
Imrana A.
Very poor customer service would advise to never buy from them online as I purchased some stuff they were giving deal for 30dollar so I purchased some other items the basic item was not available so I tried to cancel order immediately but could not and they will tell you only after completing the order and making you pay for items you don't want. Opened discussio no point they will not cancel order at any cost your. NEVER BUY ONLINE
Andrea A.
Tuscaloosa store is on it!! Nadiya was so helpful and sweet and the girls behind the counter offered me a coupon deal. I will be back
Webdeals A.
Excellent service. Very satisfied customer here. Will order again from this store.
Keosha J.
Went into the Oak Court Location purchased 70 dollars worth of items wrong up by Taja and had 2 big candles for placed in a small bag with 3 lotions. I asked for another bag because it was to heavy and Taja told me I couldn’t have one and I’m like I just made a purchase what you mean. I said when y’all start that she said if it wasn’t a holiday I could get it. Long story short that upset me and caused your store a loss because I asked All the Items be returned!!!!
Cora H.
I purchased wallflowers and the fragrance don't lasts long at ALL.
Tonnamarie
I would give zero stars if I could. That is exactly how many of the items I received from my online order. After ordering 15 soaps I waited for them to arrive. Once they were over two weeks late I called customer service. I was told that my order was damaged and returned to them. Bath and Body Works had no intention of letting me know that my order was not coming. They were going to keep my $ and not resend my order! I asked if they would resend them and I was informed that they no longer had many of the scents I had ordered and couldn’t send them. They suggested reordering online... I let them know that I had bought them on a really good sale and I wanted the price I had paid. The girl’s suggestion was to buy more when there is another sale! By the end of the conversation I had my money returned WITHOUT the shipping cost.
