Bath & Body WorksReviews of bathandbodyworks.com

I love bath and body works, especially their candles and wallflowers. I always have at least 1 candle lit and 4 wallflowers around my house at any given time. Yet everytime I place an order for candles part of my order is always canceled because they claim they do not have the items in stock. Well this happened to me again for the umpteenth time today, yet on there website the candle says its in stock. Mind you I placed an order on the 14th and they didn't cancel the 2 candles they are claiming are not in stock until today which is the 21st. This is really ridiculous. I called customer service and asked to speak to a manager. The first time the girl hung up, after around 30 minutes. The second time a guy had me on hold for 25 minutes only to tell me that the managers are going home and he will put a request in to call me back tomorrow. A request to call me back? I am so mad. I easily spend $5000 a year at bath and body works, probably way more and this is the way you treat a good customer? Shame on bath and body. Honestly, I feel like I am just going to stop shopping at bath and body works all together after my past negative experiences.

I had to bring back some items that I had bought a while ago and the store manager in Woodbury Long Island was great. Very professional and was all about customer satisfaction. Their products are great. I will remain a frequent customer.

Sketchy return policy and no consistency in terms of said return policy. Going to try to keep this as to the point as possible. Honestly I rarely leave reviews but for the sake of hopefully helping someone else for the love of god don’t order ONLINE if you’re expecting to rely on returns if you don’t like something you receive. If you love something, just go to the store. On the surface it looks great and risk free, especially when you see “Satisfaction 100% guaranteed, return for any reason” posted everywhere on their site and in stores. Return is stores will often only get you a merchandise card and you’ll be charged an arm and a leg to return anything by mail. If you’re happy with that then great, but if you’re actually looking to get your money back then beware. Please read the fine print! In stores won’t always honor the return policy as it is described on your invoice. There are no return labels and they say the return charge is on you. Ends up being a stonewall situation when shipping carriers charge by weight and shipping $80 worth of candles (6 candles weighing 11lbs) will be $30 plus to ship back to them. I live in Yuma Arizona and I just want to say that Ashley, the manager at the Yuma Palms location was extremely polite and genuinely cares about trying to help. In this situation her hands were tied, but I appreciate her going the extra mile to at least try to help. Customer service by phone is always a hit or miss depending on who you happen to get. I’ve spoken to really helpful people, and those that were straight up rude and not helpful at all. Just be aware of what to potentially expect when you call.

Bath and body has some of the most amazing fragrances around. My favorite is " In the Stars, Gingam and Thousand Wishes". I recently bought a few new ones which also smell good."Sunflower 🌻. I am very pleased because of the sales, so I can buy a lot and give as gifts. All my friends and family like the as well. I'll always be a fan and loyal customer. ❤️💚

I have shopped at Bath and Body Works for years. A great take for the Holiday Season. I have always had a wonderful and positive experience in the stores and now on their website, easy shopping and shipping. Understanding things are shipping slowly due to COVID 19, I have not had an issue in receiving my goods and enjoying them. Great shipping. I love their checkered boxes.

Horrible charge 14.50 for a candle that doesn't have any smell rip off don't buy

Very disappointed with my experience at the International Mall store today! I returned two items, turned out one $7.50 mini lotion was not on my receipt. I was told I could exchange this item only. Which I was happy to does so. When I arrived at the counter I was told I could only get another mini item??? What?!?! I thought "Return anything, anytime for any reason. 100% Guaranteed." So your store now dictates what I can exchange this $7.50 item for, and yes it was unused...I have literally shopped here for years and NEVER had this problem. So was the staff wrong in the PAST for allowing me to exchange an item without a receipt for whatever OR was the staff wrong today??? And no this is not a habit, but it has happened before. And yes I spoke with the manager. Very very very disappointed. Very simple transaction and Bath and Body blew it over $7.50. 😠

I love this store, they usually package everything nicely except recently I purchased the porcelain soap holder and the cashier did not wrap it at all she put it in the bag and threw other items on top of it, causing it to chip in multiple sides. It’s sad to spend so much money on a damaged product but also lack of effort in cashiers part to at least wrap the porcelain product so that it does not get damaged or maybe put it in a separate bag. Not sure if lack of effort it due to corona since the store was not even busy. Store # 82349